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Position Overview
As a Business Operations Associate Lead, you will mentor and guide Business Operations Associates while ensuring smooth operations across store departments. This leadership role combines team development, operational excellence, and exceptional customer service. You’ll oversee critical processes such as cash management, transaction auditing, and paperwork accuracy—all while fostering a positive, collaborative work environment. If you’re passionate about leadership and thrive in a fast-paced setting, this is your opportunity to make an impact.
Why CarMax?
At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward.
Role Responsibilities
- Mentor and coach Business Operations Associates, supporting their growth and training.
- Serve as Manager on Duty, directing workflow, resolving transaction questions, and addressing customer concerns.
- Delegate and monitor Business Office tasks to maintain efficiency and accuracy, and assist store teams across departments, ensuring compliance with CarMax standards.
- Deliver exceptional customer service, explaining processes and answering questions clearly.
- Process and audit paperwork for retail sales, appraisals, DMV transactions, and funding documentation.
- Manage cash operations, including deposits, safe handling, and security protocols.
- Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.
Required Qualifications
- Ability to create a positive, team-oriented environment and resolve customer or associate issues.
- Strong delegation, follow-up, and decision-making skills using sound judgment.
- Proficient in data interpretation, numeric filing systems, and intermediate PC applications (Word, Excel).
- Ability to multi-task in a high-energy, fast-paced environment and maintain accuracy.
- Effective verbal and written communication skills for customer and associate interactions.
- Completion of CarMax-provided training for cross-functional Business Office coverage.
- Ability to stand or walk for extended periods and lift 15–20 lbs, with flexibility for nights, weekends, and holidays.
About CarMax
At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive.
As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
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