Customer Success Manager (U.S.)

Hive Learning

Posted 4 months ago, valid for 12 days

Austin, TX 78714, US

Competitive

Full Time

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Sonic Summary

A Bachelor's degree is required for this position.
Candidates should have 3 to 5 years of experience in SaaS Customer Success or Account Management.
The role involves leading onboarding for new U.S. clients and conducting quarterly business reviews.
Responsibilities also include training sales teams on Hive Perform and ensuring over 90% customer retention.
The salary for this position is competitive and commensurate with experience.

Degree: Bachelor’s degree required

Experience: 3–5 years in SaaS CS or Account Management

Responsibilities:

• Lead onboarding for new U.S. clients

• Conduct quarterly business reviews

• Train sales teams on Hive Perform

• Drive usage and ensure >90% retention

• Identify expansion opportunities

• Serve as senior contact for U.S. customers

• Provide technical and strategic support

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