Front Desk Clerk - LSC

Job Details: Job Location: Lone Star Court - Austin, TX, Position Type: Full Time, Salary Range: $17.50, Job Shift: Any, WE NEED BIG STARS LIKE YOU!!! Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team.  Lone Star Court, is a collection of hotels are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond...    Status: Non-Exempt Reports to: Front Office Manager  JOB SUMMARY  The front desk agent is responsible for the overall guest experience at the hotel. Job duties include providing a warm check-in and check-out, taking phone calls, acting as concierge, completing shift tasks as assigned, and maintaining hotel standards to improve the guest experience from the moment they enter Lone Star Court to their departure and post checkout.  ESSENTIAL DUTIES & FUNCTIONS   Operational Responsibilities  Check guests into and out of hotel  Confirm credit and payment method at check in and confirm full payment at check out  Communicate effectively and work productively with other team members  Skilled in working with multiple computer programs including Word, Excel, PMS StaynTouch, Sharepoint, Outlook, Hotel Effectiveness, Alice, Paycom  Log all guest requests, confirm completion and follow up  Initiate and monitor shift lists for proper completion of tasks while also preparing individual paperwork for closing of shift  Review PMS inventory and House Count for availability and rates  Book reservations for walk-ins or future stays  Run daily arrival report, check for special guests’ requests or needs e.g. ADA room requests, specific room placement and paid amenities  Distribute packages and mail to guests as needed  Stock and clean workspace for next shift  Block rooms for Sales team as needed and notify housekeeping of any showrooms that will be used during Sales tours  Other duties as required    Guest Services  Manage and resolve all guest needs and requests in a professional, timely and courteous manner  Maintain a general knowledge of local attractions, restaurants, and shopping centers  Provide effective communication to appropriate departments of guest activities, concerns and requests  Maintain composure and patience under pressure while demonstrating effective multitasking skills  Direct guests to their rooms and the facilities located within the hotel, such as the pool, fitness center and Water Trough restaurant  Effectively coordinate relocation of guests when necessary  Inform guests about daily functions, special events, and promotional programs offered at the hotel, such as live musical performances, happy hour, and special rates/packages     Team Support and Training  Complete weekly rehearsals in Alice to ensure Valencia Core Standards are being upheld  Attend monthly Bravo Meetings to stay informed of Front Office policies and procedures, current Front Office issues and agendas, and departmental initiatives  Complete training courses via Paycom as required by Human Resources  Attend STAR meetings to provide insight into manager’s performance, feedback from fellow staff members and any questions or concerns about job duties and responsibilities    Communication and Reporting  Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.  Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.  Maintain guest accounts to ensure accuracy, including but not limited to: high balance accounts, master accounts, Starry Night Vouchers, eGiftify gift certificates redemptions, etc.  Successfully gather, log and ensure completion of various forms and logbooks, including but not limited to: Amenity Logbook, Tax Exempt Binder, Pet Policy Binder, Effort Log, etc.  Must be able to work with and understand financial information and data and showcase basic arithmetic functions    Safety & Compliance  Attend monthly Safety Topic meetings  Maintain regular attendance in compliance with Lone Star Court standards, as required by scheduling which will vary according to the needs of the hotel  Maintain high standards of personal appearance, demeanor, and grooming, which includes wearing the proper uniform while working  Comply with Lone Star Court standards and regulations to encourage safe and efficient hotel operations  Qualifications: ESSENTIAL SKILLS AND QUALIFICATIONS  Strong verbal and written communication skills  Effective time management and problem-solving skills  Proficiency in operating computers and applications needed to operate the front desk  Ability to work well with a team and demonstrate attention to detail  Excellent organizational skills and interpersonal abilities  TABC – preferred but not required   Physical Requirements  Sitting: Allowed during breaks  Standing/Walking: Up to 8 hours   Lifting/Carrying: Frequently lifting/carrying up to 10lbs; occasionally lifting/carrying up to 30lbs  Other Physical Requirements: Frequently handling guest key cards and keys related to the hotel’s facilities, such as the pool key, Water Trough restaurant key and meeting room keys; occasionally crouching, grasping and lifting boxes of water and beer to stock Smeg Fridge located behind the front desk    Working Environment  Interior: Must be comfortable in an office setting  Exterior: Must be willing to navigate outdoors and be exposed to all weather conditions   BASICS  Maintain cleanliness and organization in all work areas  Display courteous behavior with guests and team members  Report any unsafe conditions immediately  Ensure hotel equipment is in proper working condition  Attend meetings as required  Follow company policies and procedures  Always uphold Valencia Core Standards during every guest interaction  Perform any additional duties as assigned by the Front Office Manager    CANDIDATE PROFILE Education and Experience  High School Diploma, GED or Accredited Courses  Hotel Operations or Customer Service preferred     Acknowledgment I have read and understand the job description as stated above and accept that tasks may be modified as needed. I can perform the essential functions of this job with or without reasonable accommodation.    Employee Signature: ___________________________ Date: ___________ Supervisor Signature: __________________________ Date: ___________