Implementation Engineer (U.S.)

Hive Learning

Posted 4 months ago, valid for 13 days

Austin, TX 78714, US

Competitive

Full Time

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Sonic Summary

The position requires a bachelor's degree in Computer Science or a related field.
Candidates should have a minimum of 3 years of experience in SaaS implementation.
Key responsibilities include configuring CRM integrations such as HubSpot and Salesforce, as well as implementing call-recording ingestion with tools like Gong and Clari.
The role involves troubleshooting technical issues and leading the implementation process alongside customer success teams.
The salary for this position is competitive, with an emphasis on reducing onboarding time to under 5 days.

Degree: Computer Science or related bachelor’s

Experience: 3+ years SaaS implementation experience

Responsibilities:

• Configure CRM integrations (HubSpot, Salesforce)

• Implement call-recording ingestion (Gong, Clari, Teams)

• Support product configuration for U.S. accounts

• Troubleshoot technical issues

• Lead implementation process alongside CS

• Reduce onboarding time to < 5 days

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