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Functional Title: Messaging & Collaboration Manager
Job Title: Manager V
Agency: Health & Human Services Comm
Department: Msging Coll Cellular Srvcs
Posting Number: 20204
Closing Date: 09/08/2026
Posting Audience: Internal and External
Occupational Category: Computer and Mathematical
Salary Range: $6,377.50 - $9,533.00
Pay Frequency: Monthly
Salary Group: TEXAS-B-26
Shift: Day
Additional Shift:
Telework:
Travel: Up to 5%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Exempt
Facility Location:
Job Location City: AUSTIN
Job Location Address: 701 W 51ST ST
Other Locations:
MOS Codes: 0203,0207,0302,0520,0602,0802,1802,5502,6302,6502,7202,7208,7210,7220,111X,112X,113X,114X,16GX,41AX
611X,612X,631X,632X,641X,648X,86M0,86P0,8U000,9G100,SEI15

Brief Job Description:

Manager V within HHS Information Technology (IT) System Services, responsible for leading the Messaging & Collaboration Team that supports enterprise communication and collaboration technologies across the agency. The unit oversees critical infrastructure services including Microsoft 365/O365, email systems, collaboration platforms, and related technology solutions that support agency-wide operations.

Essential Job Functions (EJFs):

Oversee and manage critical infrastructure systems, including Microsoft 365/O365 and associated infrastructure; develop and implement IT operational policies, procedures, guidelines, performance metrics, and organizational improvements to ensure efficient and effective service delivery. (25%)
Manage and direct the Messaging & Collaboration Team, including staff supervision, strategic operations, performance management, mentoring, succession planning, and achievement of long-term program goals and objectives. (15%)
Hire, manage, train, and develop staff; evaluate performance, oversee personnel activities, improve program operations, and approve technology and process optimization recommendations. (15%)
Represent the agency as contract manager, oversee vendor services, licensing, budgets, procurement and contract services (PCS) activities, and ensure compliance with regulatory and operational requirements. (10%)
Maintain performance monitoring and system health oversight for email, collaboration, and desktop faxing systems; provide alerting, capacity management, and operational assessments. (10%)
Develop and implement procedures to evaluate contract effectiveness; coordinate with internal and external customers on messaging and collaboration solutions, support requirements, installation, maintenance, and future capacity planning. (10%)
Manage and coordinate program activities to achieve legislative and organizational goals; direct administration of messaging and collaboration technology in accordance with security and configuration management best practices. (10%)
Oversee development of training materials and provide technical leadership for messaging and collaboration activities, including change management and root-cause analysis support. (5%)

Total: 100%

Knowledge, Skills and Abilities (KSAs):

Knowledge of:

Enterprise messaging and collaboration platforms, including Microsoft 365/O365 and supporting infrastructure.
IT operations management, service delivery, and performance measurement methodologies.
IT policy development, process improvement, and operational governance.
Contract management, vendor oversight, software licensing, budgeting, and procurement processes.
Infrastructure monitoring, capacity planning, system health management, and incident escalation procedures.
Information security standards, configuration management, and industry best practices.
Personnel management, performance evaluation, succession planning, and workforce development practices.

Skill in:

Leading and supervising technical teams in a large enterprise environment.
Strategic planning, project coordination, and program management.
Developing and implementing policies, procedures, and operational standards.
Analyzing operational performance data and identifying opportunities for improvement and cost savings.
Managing vendor relationships, contracts, and software licensing programs.
Communicating technical and operational information to executives, staff, vendors, and business partners.
Evaluating technology solutions, system configurations, and service optimization opportunities.

Ability to:

Direct and manage enterprise messaging and collaboration operations that support agency-wide business functions.
Lead, mentor, develop, and evaluate staff to achieve organizational goals.
Develop long-range strategies and align technology services with agency objectives.
Ensure the availability, reliability, performance, and security of critical communication systems.
Coordinate with internal and external stakeholders to deliver effective technology services and support.
Make sound management decisions regarding budgets, contracts, staffing, and operational priorities.
Identify emerging technology trends and implement improvements that increase efficiency, effectiveness, and service quality.
Provide leadership during operational issues, change management activities, and service disruptions.

Registrations, Licensure Requirements or Certifications:

Certifications in Microsoft M365, Security Principles are preferred

Initial Screening Criteria:

Bachelor's degree from an accredited college or university in Information Technology, Computer Science, Management Information Systems, Business Administration, or experience in a related field is preferred.

Experience managing enterprise messaging and collaboration platforms, including Microsoft 365/O365 environments is preferred.

Experience supervising technical staff, conducting performance evaluations, and providing leadership, mentoring, and workforce development is required

Experience in managing technology operations, service delivery, and infrastructure support in a large enterprise environment is required

Experience with vendor management, contract oversight, budgeting, and software licensing programs is preferred

Additional Information:

N/A

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.

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