Security Systems & Technology Engineer, Americas

Title: Security Systems & Technology Engineer

Position: Full Time

Location: Austin, Texas

Travel: Regional and international, typically 25 - 40%, higher during project delivery peaks

The Security Systems & Technology Engineer is the hands-on technical specialist for EdgeConneX’s physical security systems. The role operates, maintains, and supports access control, video surveillance, intrusion detection, and perimeter systems, and delivers upgrades, migrations, and new-site commissioning under the global systems roadmap. The Engineer works day to day with Security Operations, Security Design & Integration, IT, and vendor partners to keep systems healthy, standardized, and audit-ready. 

Primary Responsibilities

• Operate, maintain, and support physical security systems, including access control, video surveillance, intrusion detection, and perimeter systems.

• Support other regions as required, including global platform projects, major incident response, and short-term coverage, as directed by the Senior Manager.

• Serve as a technical subject-matter expert for LenelS2/OnGuard, ExacqVision, and adjacent platforms (e.g., Genetec where deployed) across the portfolio.

• Deliver upgrades, migrations, and rebuilds under the global security systems roadmap, to the standards and timelines agreed with the Senior Manager, Security Systems & Technology.

• Perform system administration, including configuration, software and firmware updates, health monitoring, preventive maintenance, and support for user and credential management.

• Troubleshoot and resolve system faults to root cause, coordinating vendors and integrators for on-site work and driving corrective actions to closure.

• Apply and maintain technical standards, runbooks, and lifecycle plans for deployed systems, and feed lessons learned back into global standards.

• Support security systems vendors and integrators, including scoping service visits, verifying work quality, and escalating performance issues to the Senior Manager.

• Coordinate with EdgeConneX IT on networking, server infrastructure, OS lifecycle, patching, and cybersecurity hardening for security systems.

• Partner with Security Operations and Security Design & Integration on installs, commissioning, site turnover, and ongoing support of deployed systems.

• Track system health, drive continuous improvement, and report status and KPIs to Security leadership.

• Support internal and external security audits, including evidence collection, reporting, and closure of findings.

Knowledge, Skills & Abilities

• Strong written and verbal communication, including the ability to document configurations, fault reports, and as-built records clearly for internal stakeholders and vendors.

• Deep hands-on expertise with enterprise physical security systems and the ability to act as the technical specialist for the portfolio.

• Proven ability to prioritize and execute across a global, distributed portfolio with consistent attention to detail.

• Strong troubleshooting discipline, including structured fault isolation, root cause analysis, and clear escalation when needed.

• Ability to direct vendors and integrators on site and hold them to performance requirements and agreed scopes of work.

• Strong follow-through: drives corrective actions to closure and prevents repeat issues.

• Confident working with internal and external stakeholders, including customers, in a fast-moving environment.

• Working knowledge of cybersecurity, network, and IT infrastructure considerations relevant to physical security systems.

• Comfortable working independently across global time zones and shifting priorities, including planned out-of-hours maintenance windows and regular calls with teams in Europe and Asia-Pacific.

Experience/Education

• Bachelor’s degree in engineering, information systems, security management, or a related field, or equivalent experience.

• 4+ years of hands-on experience operating and supporting enterprise physical security systems, including access control, video surveillance, and intrusion detection, across multi-site environments.

• Demonstrated experience delivering security systems upgrades, migrations, or new-site commissioning against agreed plans and standards.

• Familiarity with common industry hardware manufacturers (e.g., AXIS, HID) and hands-on expertise with enterprise physical security platforms including LenelS2/OnGuard/Genetec and CCTV platforms.

• Familiarity with industry encryption standards (e.g Desfire) and open protocols (e.g ONVIF, OSDP).

• Experience working with security systems vendors and integrators on installs, service delivery, and fault resolution.

• Working knowledge of (or demonstrated ability to learn) EN 50600, PCI DSS, SOC 2, ISO 27001, NIS2 and CER directives.

• Proficiency with Visio, Lucidchart, AutoCAD, or comparable drawing and diagramming tools.

• Knowledge of, and experience supporting, security-related audits and certifications, including evidence collection and closure of findings.

• Experience in data centers, critical infrastructure, telecommunications, or other controlled environments strongly preferred.