Sr. Manager of Benefits

Sr. Manager of Benefits

Austin, Texas | On-site | Full-time, salaried, exempt

Every conversation matters. Your work can make one possible.

A conversation can spark a friendship, open a career opportunity, or connect someone with the care they need. At ZP Connect, we help make those everyday connections accessible.

We provide American Sign Language interpreting, video relay services, live captioning, and communication technology that connect Deaf and hard-of-hearing people with the people and moments that matter—at home, at work, and on the go.

Our purpose brings together people with different talents, experiences, and perspectives. Whether you’re interpreting a conversation, developing technology, supporting customers, or helping our business run, your work contributes to greater communication access.

Bring your skills, ideas, and ambition to a team that values connection, inclusion, and innovation. Explore the opportunity below and apply to help us build a more connected world.

About the role

The Sr. Manager of Benefits manages employee benefits programs, supervises the Sr. Benefits and Leave Specialist, and supports accurate benefits administration and Payroll preparation. Reporting to the Chief Administrative Officer, you will oversee benefits systems and providers, evaluate plan options, communicate with employees, and manage assigned approval responsibilities. The Chief Administrative Officer retains final approval for carrier and plan selection and plan changes.

What you will do

Manage health, life and disability insurance programs and explain eligibility, coverage and changes to employees.

Administer employee savings programs and review 401(k) loan programs within assigned approval authority.

Audit deduction and contribution feeds for accuracy and coordinate with Payroll, carriers and plan administrators.

Support Payroll preparation by ensuring leave administration is processed on time.

Audit benefit invoices during bill reconciliation; audit and validate premium arrears and update the human resources information system (HRIS).

Audit, validate and fund flexible spending accounts, and update related HRIS records.

Prepare required records and reports and support compliance with applicable COBRA, HIPAA and ERISA requirements.

Compare carrier quotes, plan options and employee information; cost model benefit plans and recommend benefits improvements to the Chief Administrative Officer.

Review and approve benefit reimbursements, leave administration, ADA accommodations and benefit procedures within assigned authority.

Manage benefits systems, serve as a Concur approver, and partner with Accounting, which maintains Concur.

Supervise the Sr. Benefits and Leave Specialist and coordinate work with internal partners and service providers.

Analyze and solve various benefit challenges and problems that arise.

Required qualifications

Bachelor’s degree in Human Resources, Business, Finance or a related field, or equivalent relevant experience.

Ten years of experience administering employee benefits programs.

Extensive benefits knowledge, including COBRA, HIPAA and ERISA requirements relevant to assigned plans.

Strong analytical and problem-solving skills, Microsoft Office proficiency, and Excel skills including pivot tables, formulas and VLOOKUP.

Ability to audit benefits information, support Payroll preparation and timely leave processing, and maintain accurate HRIS records.

Preferred qualifications

Certified Benefits Professional (CBP) certification is highly desired. SHRM-CP or SHRM-SCP certification is preferred.

Work schedule and location

This is an on-site role at ZP Connect headquarters in Austin, Texas. The schedule is 40 hours per week, Monday–Friday during normal business hours, with flexibility to meet business needs across time zones. No travel is required.

The work involves computer-based analysis and records administration. Essential functions may be performed with or without reasonable accommodation. Contact Human Resources for accommodation support.

ZP Connect