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About the Associate, Leasing/Community Engagement role:
This position reports to the Community Manager functions as a collaborative team partner to facilitate and implement resident programs. In addition to below duties, this position primarily builds community partnerships that bring services to the property and acts as an ambassador of the property to link residents with needed services.
General Duties:
Assist in developing and implementing community services programming in collaboration with residents, site staff & management and local community service providers
Create relationships with local community service organizations and government agencies in order to coordinate special programming to improve the health, wellness and general wellbeing of residents.
Effectively and creatively communicate with residents (such as by newsletter, flyer, bulletin board, door knocking etc.,) to ensure residents are informed of available resources and programs
Coordinate with site team members to ensure staff attendance at onsite activities
Build strong relationships with current and future members of the community in order to increase resident participation and involvement
Survey community with regards to needs to provide opportunities for residents in regards to their educational and personal goals
Monitor program outcomes and implement evaluation techniques.
Maintaining working knowledge of Fair Housing laws, rules and regulations concerning apartment leasing and management
Assist with general leasing and resident recertification duties including:
Presenting properties and provided amenities in a positive light to prospective tenants
Handling incoming calls
Processing resident applications
Advertising available properties using a variety of media and promoting materials
Resident retention
Assisting the Community Manager/Assistant Manager
Regularly provide and promote AHF Customer Service brand
Entering information into property software system (currently Yardi)
Outreach marketing
Other duties as assigned
Education and experience:
High school or equivalent (required)
Associate's or Bachelor's degree a plus
1+ years of customer service experience (preferred)
Able to form and maintain ongoing professional relationships with community service organizations, residents and apartment staff
Strong organizational, time management and project management skills
Knowledgeable about the community and local city and local resources
Strong customer service skills and the ability to relate easily to residents, community organizations and apartment staff
Able to maintain confidentiality
Previous community engagement, leasing or resident services experience (preferred)
Bilingual in English and Spanish (preferred)
Knowledge of Yardi, Microsoft Office, and Google Workspace (preferred)
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