Digital Navigator -Part-time (Grant Funded)

FOUNDATION COMMUNITIES JOB DESCRIPTION

JOB TITLE: Digital Navigator

DEPT/DIV.: Education Pathways REPORTS TO: Digital Equity Program Manager

FLSA STATUS: Non-Exempt (PT) WORK LOCATION: Various FC properties

COMPENSATION: $20/HR

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Position Description: The Digital Navigator plays a key role in supporting the day-to-day operations of the computer lab and providing direct, hands-on digital literacy assistance to community members. This position is responsible for leading and supporting one-on-one and small group learning sessions, assisting with Digital Equity Program classes, and serving as the primary contact for lab-related work orders and technical maintenance needs. The ideal candidate is organized, dependable, and passionate about helping others develop essential digital skills.

Note: This is a grant-funded position for a period of one year. Continued employment beyond that term is contingent upon available funding.

Primary Duties/Responsibilities

• Assist users with basic computer tasks such as:
• Internet browsing, email, printing, and video conferencing
• Job applications, resume formatting, and online forms
• Microsoft Office (Word, Excel, PowerPoint) or Google Suite
• Provide appropriate resident services resources as needed.
• Support and lead Digital Equity Program classes or tutoring sessions when and where needed
• Data entry
• Maintain the Learning Center Lab appearance, ensuring all spaces are clean, organized, and clutter-free. Routine cleaning of computer and printer areas.
• Ensure all computers, peripherals, and software are in working condition.
• Submit all computer lab-related work orders to COA as needed.
• Monitor users to ensure compliance with lab policies (e.g., no food/drinks, ethical internet use)
• Monitor doors and maintain contact logs according to health and safety guidelines.
• Coordinate schedules for lab usage to prevent overcrowding.
• Keep inventory of tech, ink, and copy paper. Inform LCM or DE Program manager when supplies are running low.
• Maintain and organize inventory of all computer lab supplies.
• Assist with special projects or workshops for Adult Ed programs.

Minimum Requirements

• Bilingual (English/Spanish)
• Expected work hours: 4:00 PM-8:30 PM
• Must have a high school diploma
• Basic knowledge of computer hardware, internet browsers, and office software
• Must be comfortable with computer equipment, software, and provide basic technical support, including troubleshooting common hardware and software issues.
• Must enjoy working with adults and children
• Flexibility to meet the changing work needs and demands
• Experience in adult education, digital literacy, or community programs
• Ability to organize activities
• Available during Lab Hours with some variations to assist site coverage.
• Reliable transportation to travel to other FC sites as necessary.
• Must be eligible to work in the United States and be able to pass a criminal background check (Fingerprint check required at some sites)

Physical Demands/Work Environment

• Part-time position (average 20-25 hours); evening and weekend hours may be required
• Position requires sitting, standing, and some lifting (e.g., moving equipment or chairs)
• Work is performed on-site in a shared computer lab environment

Foundation Communities is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation & gender identity.

Employee Signature: ______________________________ Date: ________________

Print Name _______________________________________