Seasonal Client Advisor (Vail)

Company Overview  

We are Moncler. The brand of extraordinary.  

At the intersection of luxury, culture, and performance, Moncler creates elevated products and experiences that inspire our clients and redefine modern luxury. Guided by our purpose, “to unleash the extraordinary in everybody,” and our core values; Push for Higher Peaks, One House All Voices, Embrace Crazy, Be Warm, and Create & Protect Tomorrow, we bring passion, creativity, and excellence to everything we do.  

Joining Moncler means being part of a dynamic retail environment where style, service, and human connection come together, and where you have the opportunity to grow, contribute, and make an impact. 

Position Overview

Reporting to a member of store leadership, the full-time Seasonal Client Advisor is a Brand Ambassador who embodies the Moncler Client Promise and represents the Brand’s values in every client interaction. This role is responsible for delivering exceptional luxury experiences by creating a welcoming environment, understanding client needs, cultivating relationships, and contributing to individual and store performance goals during the seasonal period.

Team

• Foster a collaborative and inclusive team environment by actively supporting colleagues and contributing to overall store success.
• Participate in store initiatives, meetings, training sessions, and daily operations while demonstrating flexibility and teamwork.
• Act as a positive Brand Ambassador by embodying Moncler’s values and promoting a culture of excellence.

Client

• Welcome every client and deliver an exceptional luxury experience consistent with the Moncler Client Promise and Client Experience standards.
• Build client relationships through personalized service, meaningful engagement, and active clienteling.
• Develop new clients while strengthening relationships with existing clients through proactive outreach and follow-up using approved clienteling tools.
• Anticipate client needs and recommend products and services that enhance the overall client experience. 

Business

• Achieve and exceed individual sales goals and key performance indicators (ADT, UPT, Data Capture, Repurchase Rate, Conversion, and other business metrics).
• Monitor personal performance and proactively adjust selling strategies to maximize results while exceeding client expectations.
• Maintain strong knowledge of Moncler collections, services, seasonal initiatives, and brand heritage.
• Support the achievement of overall store sales and profitability objectives.

Operations

• Follow all Company policies, operational procedures, and compliance standards.
• Accurately process sales transactions, special orders, omnichannel services, repairs, charge sends, holds, and after-sales requests.
• Support inventory preparation, cycle counts, stock organization, and physical inventories as required.
• Maintain visual merchandising standards and ensure the sales floor reflects Moncler brand expectations.
• Maintain store organization, cleanliness, and operational excellence throughout the day.
• Uphold Moncler standards of grooming, professionalism, and behavior at all times.

Professional Conduct & Teamwork 

• Demonstrate professionalism, integrity, and accountability in all interactions with clients, colleagues, and management.
• Foster a positive and respectful work environment through collaboration, open communication, and mutual support.
• Adapt to changing business priorities while maintaining a client-first mindset.
• Protect confidential Company and client information.
• Perform additional responsibilities and projects as assigned to support business needs.

Work Experience

• Previous luxury retail, premium retail, hospitality, or other client-focused experience preferred.
• Demonstrated ability to contribute to sales goals while delivering exceptional client experiences.
• Experience working in a fast-paced, high-volume retail environment is a plus. 

Core Skills and Attributes

• Passion for luxury retail, fashion, and delivering exceptional client experiences.
• Strong interpersonal, communication, and relationship-building skills.
• Client-centric mindset with the ability to build trust and meaningful relationships.
• Team-oriented with a collaborative approach and positive attitude.
• Strong organizational skills with the ability to prioritize in a fast-paced retail environment.
• Professional presentation and demeanor consistent with a luxury brand.
• Dependable, punctual, adaptable, and results-oriented.
• Comfortable using retail technology, POS systems, clienteling applications, Microsoft Office (Word, Excel, Outlook), and mobile communication tools.
• Ability to maintain flexibility in scheduling to support seasonal business needs, including evenings, weekends, holidays, and peak business periods.

The Company will provide reasonable accommodations to qualified individuals with disabilities in accordance with applicable law, unless doing so would result in an undue hardship.

Compensation & Benefits 

The pay range for this position is $23.00 to $27.00 per hour. In addition to the hourly rate, this position is eligible to earn commission.

In addition to competitive pay, the hired candidate will be eligible for a comprehensive benefits package that includes medical, dental, and vision coverage; short- and long-term disability; 7 paid holidays; up to 10 days of paid vacation; up to four personal days; employee discounts; and a retirement plan with employer contribution. This seasonal Client Advisor position is eligible for commission or incentive compensation.

Where required by applicable law, Moncler provides a reasonable estimate of the hourly rate range for this position. This range reflects the Company’s good-faith estimate at the time of posting and may vary based on factors including, but not limited to, business needs, experience, skills, and qualifications.

Background Check

Final candidates will be subject to a background check in accordance with applicable laws. Applicants are encouraged to provide a complete and accurate work history throughout the application process.

Moncler Group is an equal opportunity employer committed to fostering an inclusive and diverse workplace.