Benefits:

401(k)
401(k) matching
Competitive salary
Flexible schedule
Opportunity for advancement
Training & development
Wellness resources

About the Role:

HBH Wellness is looking for a motivated and compassionate Intake Office Administrator to join our team in Baltimore, MD. This is a vital front-line role where you'll be the first point of contact for clients seeking wellness services, helping to create a welcoming and organized experience from day one. If you thrive in a fast-paced healthcare environment and love making a difference, we want to hear from you!

Responsibilities:

Manage client intake process, including collecting demographic, insurance, and medical history information
Schedule and confirm appointments, managing calendars for clinical staff
Verify insurance eligibility and process authorizations for new and existing clients
Maintain accurate and confidential client records in the electronic health record (EHR) system
Answer and route incoming calls, emails, and inquiries in a timely and professional manner
Coordinate communication between clients, clinicians, and administrative staff
Ensure front office operations comply with HIPAA and organizational policies

Requirements:

1-2 years of experience in a medical, behavioral health, or wellness office setting preferred
Familiarity with insurance verification, prior authorizations, and medical billing basics
Proficiency with EHR/EMR systems and Microsoft Office Suite
Strong organizational skills with keen attention to detail
Excellent verbal and written communication skills
Compassionate, patient-centered demeanor with the ability to handle sensitive situations
Knowledge of HIPAA compliance and patient confidentiality standards

About Us:

HBH Wellness is a trusted provider of behavioral health and wellness services in the Baltimore, MD community, dedicated to helping individuals achieve lasting well-being. Our clients choose us for our compassionate, client-first approach and our commitment to accessible, high-quality care. Our team members love working here because of our supportive culture, meaningful mission, and the opportunity to make a real impact every single day.

Learn more about this Employer on their Career Site