Slot Operations Manager

KEY JOB FUNCTIONS:

• Responsible for supporting the Director of Slots in all departmental initiatives related to operations, including hiring, training, and process/procedure development. 
• Responsible for leading the Slots Team  
• Maintains working knowledge of all local jurisdictional gaming laws (federal,state, and local) and attendant regulations as well as company internal controls. 
• Effectively executes strategies in support of business objectives. Sets high personal standards for 
performance and encourages others to do the same. 
• Monitors expenses to operate within established budgets. 
• Implements strategies and leads initiatives to continuously improve guest service and customer service scores. 
• Plans and approves employee scheduling to ensure proper staffing to meet business demands; monitors staffing to ensure staff is properly aligned with business volumes. 
• Continually follows up and evaluates the status of daily work and strategic projects. 
• Works with surveillance and other departments to aid in the protection of assets and maintain the efficiency and effectiveness of Slot Operations. 
• Establishes and maintains departmental procedures that will assure proper protection of all gaming 
operations from loss due to mistake or theft. 
• Proactively recognizes rewards and celebrates outstanding examples of employee performance. 
• Counsels, guides, evaluates, and instructs assigned personnel in the performance of their duties. 
• Coaches direct reports in pertinent skills of operations, administration, and promotes effective 
utilization of equipment and manpower. 
• Creates initiatives to improve the employee experience and employee opinion ratings. 
• Authorizes guest complimentary items to recognize loyal players in accordance with company guidelines. 
• Ensures all guests' problems are handled quickly to ensure guest satisfaction within the established guidelines. 
• Develops new gaming guests through personal contact with Player Development, Marketing, and the 
Total Rewards Center. 
• Endorses the business objectives, ethics and values of the Company in accordance with the Code of Commitment and Service Profit Chain. 
• Consistently demonstrate legendary leadership, influence, drive, innovation, and commercial awareness. 
• Any and all other job duties as assigned

Qualifications

EDUCATION and/or EXPERIENCE: 

• Bachelor’s degree (or equivalent from a two-year college or technical school) or 3-5 years equivalent training/experience required. 
• Must possess strong managerial, coaching and leadership skills. 
• Strong gaming, managerial and administrative skills. 
• 4 to 6 years experience in Casino/Beverage Operations. 
• Demonstrated ability to communicate effectively, both verbal and written. 
• Demonstrated ability to deal effectively with employees at all levels. 
• Strong organizational and analytical skills. 
• Computer literacy. 
• Ability to handle complex and emotional issues. 
• Act as a role model to other employees and always leads by example. 
• Adhere to all regulatory, company and department policies and procedures. 
• Must project professionalism and possess excellent verbal and written communication skills. 
• Professional appearance. 
• Team player.

WORK ENVIRONMENT:

• Must be able to work independently. 
• Must be able to sit, stand or walk for long periods of time (8-12 hours). 
• Must be able to respond calmly and make rational decisions, when handling employee conflicts. 
• Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator. 
• Must be able to lift and carry up to 25 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel. 
• Responds to visual and aural cues. 
• Must have the manual dexterity to operate a computer and other necessary office equipment. 
• Must be able to tolerate areas containing dust, loud noises and bright lights. 
• Must be able to work varied shifts, weekends and holidays as needed.

Salary starting $72,000.00 USD