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Job Position Title: Guest Service Associate
Salary: Hourly
Job Description Summary:
Be a part of an arts-loving and customer-oriented team responsible for providing a first-class experience for our guests. We provide exceptional guest service and create and promote a positive atmosphere with a* guest focused culture within our unique immersive experience. Includes weekend, evening, and holiday shifts . *Responsibilities may include some or all the below responsibilities.
Essential duties and responsibilities:
● Maintain effective communication with appropriate managers, customers’ and peers
● Handle box office when necessary to collect tickets
● Assist the retail area with merchandise when needed
● Assist with VR preparation
● Meet and greet customers in a friendly manner
● Answer guest inquiries and assist customers when needed.
● Complete any other duties which enhance the guest experience
- Assist in load in/load out tasks.
- Assist in Inventory audit tasks.
- Assist in outdoor and indoor parking-related tasks.
Education and/or Work Experience:
● Must be at least 18 years of age
● High School graduate or GED
● Customer service experience preferred
Skills & Abilities:
● The ability to read, speak and effectively understand the English language
● Standing and/or walking for much of the time/ length of assigned shift/ ability to lift up to 50pounds alone
● Solving practical problems dealing with a variety of variables
● Must possess above average communication skills
● Safety conscious
● Outgoing and friendly
● Willing to actively engage guests
● Ability to learn and understand exhibit content in order to be able to answer general guest queries
● Commitment to providing the best in customer service
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