WF Development

OTSI(Object Technology Solutions, Inc) has an immediate opening for a WFDevelopment Specialist 2

WFDevelopment Specialist 2(onsite Role)

MAJORRESPONSIBILITES:

·         This role is best aligned tocandidates with a workforce development, learning technology, and customersupport background, with automation and AI experience viewed as a strongadvantage rather than a strict requirement.

·         Primary Skill Requirements(Highest Priority)

·         Workforce development andlearning operations experience.

·         Customer service and end-usersupport in a high-volume environment.

·         ServiceNow or similarticketing/request management systems.

·         Learning Management System(LMS) administration and support.

·         Experience supporting learningexperience platforms (LXP) and enterprise learning technologies.

·         Ability to analyze recurringrequests and improve operational processes.

·         50% customer support andrequest management.

·         Approximately 50% automation,process improvement, and solution development.

·         Support learning platforms,training operations, and workforce development initiatives.

·         Develop scalable solutions thatincrease efficiency and reduce repetitive manual tasks.

QUALIFICATIONSAND EXPERIENCE

·         Strong workforce development orlearning technology background.

·         Demonstrated customer-facingsupport experience.

·         Comfortable working acrossmultiple enterprise learning platforms.

·         Problem solver with processimprovement and automation mindset.

·         Skills and experience are moreimportant than specific job titles.

·         Candidates with extensiveexperience are acceptable if aligned with budget expectations.

Preferred :

·         Experience with other learningplatforms such as Degreed and similar LMS/LXP solutions.

·         Application support andtroubleshooting.

·         Knowledge of onboarding,certification, training, or learning workflows.

·         Process documentation andcontinuous improvement.

·         Workday Learning experience(preferred).

·         Automation & AICapabilities (Preferred)

·         Experience identifyingopportunities to automate manual work.

·         Exposure to AI-poweredproductivity and automation tools.

·         Ability to build or supportautomated workflows that improve customer experience and reduce manual effort.

·         Experience with tools such asMicrosoft Copilot, OpenAI-based solutions, or similar platforms is desirablebut not required.