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- Greets and promptly acknowledges patients’ presence in the waiting room
- Answers the phone in a timely, polite and professional manner, in three rings or less, directs calls to appropriate persons and takes accurate messages within the electronic medical record
- Checks-in/registers new and existing patients in the electronic medical record, verbally verifies all demographic information, verifies insurance authorization, collects co-pays, and prepares deposits for currier pickup
- Gives the appropriate paperwork to the patient to complete, photocopies patient's insurance cards, and photo ID
- Schedule and reschedules patient appointments and/or consult requests in person or by telephone in the electronic medical record system in accordance to scheduling protocols
- Maintain physician's daily appointment schedule and prepares charts for the following day’s schedule
- Edit clinicians' schedules as needed to include time off, sick time, vacation, in-service and meeting time
- Processes cancellations and no show appointments, and notifies clinician of change in schedule
- Opens and distributes mail to appropriate staff mailboxes, physicians and practice manager
- Check-out patients and schedules any follow-up appointments necessary, coordinates orders for laboratory, radiology, other physician’s referrals, etc.Â
- Prepare associated forms such as requisitions or referral forms with review of any prep required
- Maintain patient records including the scanning of documents to file correspondence, reports, test results, etc within the EMR
- Refer patients with billing inquiries and/or payment questions to the billing office
- Print and/or provide medical records information to outside agencies and physicians under established guidelines
- Maintains confidentiality regarding patient information in accordance to HIPAA regulations
- Ensure accurate maintenance of administrative records and works and communicates effectively with co-workers, patients, visitors and other personnel within and outside the practice
- Maintains harmonious and cooperative relations with fellow employees, medical staff, patients and guests
- Demonstrate the ability to adjust to unexpected changes to assure that all responsibilities/ duties are met during absences or increased patient volumes
- Attends departmental meetings
- Performs all responsibilities/duties required by the position as defined in the scope of service, to assure that the needs of the patient are well served
- Ability to float to other MACC practices when required
- Perform other work related duties and activities as assigned or requested
- Ability to read, write and communicate in English
- High school graduate or equivalent
- Strong communication and interpersonal skills
- Experience with current office technology, proficient with computer office applications (Electronic Medical/Health Records, MS Office, etc.) preferred
- Experience in an office setting with at least 1 year experience preferred
- Knowledge of various insurance authorization/referral requirements preferred
- Medical Terminology knowledge preferredÂ
- Typing skills at 30 WPM preferred
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