Receptionist - Float (Summer Temp)

•    Greets and promptly acknowledges patients’ presence in the waiting room
•    Answers the phone in a timely, polite and professional manner, in three rings or less, directs calls to appropriate persons and takes accurate messages within the electronic medical record 
•    Checks-in/registers new and existing patients in the electronic medical record, verballyr verifies all demographic information, verifies insurance authorization, collects co-pays, and prepares deposits for currier pickup
•    Gives the appropriate paperwork to the patient to complete, photocopies patient's insurance cards, and photo ID
•    Schedule and reschedules patient appointments and/or consult requests in person or by telephone in the electronic medical record system in accordance to scheduling protocols
•    Maintain physician's daily appointment schedule and prepares charts for the following day’s schedule
•    Edit clinicians' schedules as needed to include time off, sick time, vacation, in-service and meeting time
•    Processes cancellations and no show appointments, and notifies clinician of change in schedule
•    Opens and distributes mail to appropriate staff mailboxes, physicians and practice manager
•    Check-out patients and schedules any follow-up appointments necessary, coordinates orders for laboratory, radiology, other physician’s referrals, etc.  
•    Prepare associated forms such as requisitions or referral forms with review of any prep required 
•    Maintain patient records including the scanning of documents to file correspondence, reports, test results, etc within the EMR 
•    Refer patients with billing inquiries and/or payment questions to the billing office
•    Print and/or provide medical records information to outside agencies and physicians under established guidelines 
•    Maintains confidentiality regarding patient information in accordance to HIPAA regulations
•    Ensure accurate maintenance of administrative records and works and communicates effectively with co-workers, patients, visitors and other personnel within and outside the practice
•    Maintains harmonious and cooperative relations with fellow employees, medical staff, patients and guests
•    Demonstrate the ability to adjust to unexpected changes to assure that all responsibilities/ duties are met during absences or increased patient volumes
•    Attends departmental meetings
•    Performs all responsibilities/duties required by the position as defined in the scope of service, to assure that the needs of the patient are well served
•    Ability to float to other MACC practices when required
•    Perform other work related duties and activities as assigned or requested
 

•    Ability to read, write and communicate in English
•    High school graduate or equivalent related work experience to the position
•    Strong communication and interpersonal skills 
•    Experience with current office technology, proficient with computer office applications (Electronic Medical/Health Records, MS Office, etc.) preferred
•    Experience in an office setting with at least 1 year experience preferred
•    Knowledge of various insurance authorization/referral requirements preferred
•    Medical Terminology knowledge preferred  
•    Typing skills at 30 WPM preferred