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- Primary contact for patient access for patients and other departments.
- Maintains provider schedules to achieve productivity targets, patient access and provider flow.
- Attends monthly team meeting with physicians and nurses to offer suggestions and guidance regarding patient access and the schedule.
- Manages the schedule during transition to new models of care when applicable.
- Monitors physician’s panel and contacts patients who are past due for appointments.
- Tracks patients who were seen in Emergency Department or Urgent Care and contacts them to offer a follow up appointment.
- Schedule patient appointments and/or consult requests in person or by telephone in the electronic medical record system in accordance to department scheduling protocols.
- Answers the phone in a timely, polite and professional manner, in three rings or less, directs calls to appropriate persons and takes accurate messages within the electronic medical record
- Obtains accurate and proper information when scheduling appointments, including updated demographics and insurance/payer information
- Reschedules patient appointments and extends patient schedules as necessary
- Processes cancellations and no show appointments, and notifies clinician of change in schedule.
- Edit clinicians' schedules as needed to include time off, sick time, vacation, in-service and meeting time; calls patients to reschedule appointments when clinician is out, and makes edits in computerized schedule
- Maintains efficient flow of daily patient schedule and front office operations
- Mail out new patient package when applicable
- Confirms appointments within 24 hours
- Liaison for existing and future patients seeking new and follow-up care appointments
- Performs tasks as a receptionist and EMR Specialist as needed
- Timely communication of unresolved issues to manager or designee to facilitate timely interventions
- Utilize patient scheduling reports to follow-up with patients that have not scheduled a future visit
- Maintains harmonious and cooperative relations with fellow employees, medical staff, patients and guests
- Maintains confidentiality regarding patient information in accordance to HIPAA regulations
- Ability to float to other MACC practices when required
- Perform other work related duties and activities as assigned or requested
- Ability to read, write and communicate in English
- High school graduate or equivalent
- At least one (1) year of experience with medical scheduling preferred
- At least one (1) year experience with current office technology, proficient with medical computer office applications (Electronic Medical/Health Records, MS Office, etc.) preferred
- Demonstrated excellence in providing customer service
- Strong communication and interpersonal skills
- Medical terminology knowledge preferred
- Typing skills at 30 WPM preferred
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