Secretary, Wound Care Center (Per Diem)

1. Greets patients, obtains/confirms accurate demographic/insurance information upon registering patients into scheduling software. Secures copies of valid insurance cards and identification of patients.

2. Schedules patient appointments in person or by telephone including but not limited to office visits, ancillary services and consulting physician’s offices. Process insurance referrals and prior authorizations.

3. Assures all information in the registration portion of the record is complete and accurate including insurance verification and consents.

4. Responsible for registration and appointment request work ques specific to the department.

5. Answers telephone calls promptly, directs calls to appropriate personnel and or departments and takes accurate messages. Retrieves and addresses all messages left on voice mail each hour.

6. Maintains physician’s daily appointment schedule; produces schedules from automated system; prepares the patient’s medical records for the following day’s office visits. Assures all patient visits are confirmed the day prior.

7. Maintains organization of patient charts, department records and filing system to ensure efficient retrieval of information; affixes proper identification on all charts, assists in location of missing charts and compiles new charts.

8. Scans faxed or mailed correspondence, reports, test results into the patients record.

9. Photocopies/faxes information, copies and provides medical records information for patients, outside agencies and physicians under established guidelines.

10. Assists in the orientation of new personnel.

11. Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers.

12. Performs other related duties as assigned.

• Ability to read, write and communicate in English.

• High School graduate or equivalent.

• Basic Computer skills.

• At least one year experience within the past 5 years as a secretary or Patient Access Representative in a medical setting or successful completion of medical terminology course or successfully pass medical terminology challenge exam.

• Knowledge of processing referrals/prior authorization.