Surgical Coordinator, Ortho/Trauma (Hyannis)

· Schedule surgical appointments for the practice

· Obtain reports of lab work, X-ray, EKG reports by primary care doctor, cardiologist, etc. and fax to the appropriate facilities

· Obtain surgical authorizations in accordance with insurance company guidelines to ensure proper financial clearance

· Communicate with referring providers regarding scheduling and completion of surgeries

· Check-in and check-out patients as needed; responsibilities will include verifying and obtaining insurance and demographic information, collecting co-payments, and scheduling follow-up appointments

· Answers the phone in a timely, polite and professional manner, in three rings or less, directs calls to appropriate persons and takes accurate messages within the electronic medical record

· Demonstrate the ability to adjust to unexpected changes to assure that all responsibilities /duties are met during absences or increased patient volumes.

· Maintains harmonious and cooperative relations with fellow employees, medical staff, patients and guests

· Maintains confidentiality regarding patient information in accordance to HIPAA regulations

· Float to front desk for coverage when needed

· Ability to float to other MACC practices when required

· Perform other work-related duties and activities as assigned or requested

· Ability to read, write and communicate in English

· High school graduate or equivalent

· Experience in a medical office setting including scheduling of at least one (1) year experience or Bachelor’s Degree

· Demonstrated excellence in providing customer service

· Strong communication and interpersonal skills

· At least one (1) year experience with current office technology, proficient with medical computer office applications (Electronic Medical/Health Records, MS Office, etc.) preferred

· Medical Terminology knowledge preferred

· Typing skills at 30 WPM preferred