Plumber

3 months contract with a Local Authority

Job Title: Plumber – Repairs & Maintenance

Job Purpose

To provide a high-quality responsive repairs and maintenanceservice to council-owned residential properties across Charnwood. The postholder will undertake plumbing repairs, maintenance, and installation work,ensuring all work is completed safely, efficiently, and to a high standard ofworkmanship. The role requires a customer-focused individual who is committedto improving local communities and delivering excellent services to tenants.

Key Responsibilities

Plumbing Repairs and Maintenance

• Carry out reactive plumbing repairs and maintenance within council tenanted properties.
  
• Diagnose faults and identify appropriate repair solutions.
  
• Install, repair, and maintain plumbing systems, fixtures, and fittings.
  
• Repair leaks, pipes, taps, toilets, sinks, baths, showers, and drainage systems.
  
• Complete work to a high standard, ensuring quality workmanship and customer satisfaction.
  

Customer Service

• Provide excellent customer service and maintain positive relationships with tenants.
  
• Communicate effectively with residents regarding repairs, work progress, and completion.
  
• Work respectfully within occupied properties, minimising disruption to tenants.
  
• Respond professionally to customer queries and service requests.
  

Health and Safety

• Ensure all work is carried out in accordance with health and safety legislation, policies, and procedures.
  
• Use tools, equipment, and materials safely and appropriately.
  
• Maintain a safe and tidy working environment at all times.
  
• Report hazards, defects, or risks promptly.
  

Team Working

• Work collaboratively with colleagues within the repairs and maintenance team.
  
• Support other trade operatives where required.
  
• Participate in team meetings, training, and development activities.
  
• Contribute to service improvements and best practice initiatives.
  

General Duties

• Complete work orders and associated paperwork accurately and within required timescales.
  
• Maintain stock levels and ensure materials are used efficiently.
  
• Ensure council vehicles, tools, and equipment are maintained in good condition.
  
• Undertake any other duties commensurate with the grade and responsibilities of the post.
  

Experience

Essential

• Proven experience carrying out domestic plumbing repairs and maintenance.
  
• Experience working within occupied residential properties.
  
• Experience diagnosing and resolving plumbing faults.
  
• Experience delivering excellent customer service.
  
• Ability to work independently and manage workload effectively.
  
• Experience working as part of a maintenance or repairs team.
  

Desirable

• Experience working in a social housing or local authority environment.
  
• Experience in responsive repairs and property maintenance.
  
• Knowledge of additional building maintenance trades.
  

Qualifications

Essential

• NVQ Level 2 or equivalent qualification in Plumbing.
  
• Valid qualification demonstrating competence in plumbing installation and maintenance.
  
• Full UK Driving Licence.
  

Desirable

• NVQ Level 3 in Plumbing or related trade qualification.
  
• Health and Safety qualification (such as CSCS card).
  
• Additional trade qualifications relevant to property maintenance.
  

Skills and Competencies

• Excellent plumbing and fault-finding skills.
  
• Strong attention to detail and pride in workmanship.
  
• Good communication and interpersonal skills.
  
• Ability to work effectively as part of a team.
  
• Customer-focused approach.
  
• Good problem-solving skills.
  
• Ability to prioritise workload and meet deadlines.
  
• Commitment to quality service delivery and community improvement.
  

Additional Information

• Location: Council Offices, Southfield Road, Loughborough, Leicestershire, LE11 2TX, United Kingdom.
  
• Hours: 37 hours per week.
  
• Pay Rate: £18.21 per hour (Limited Company/Umbrella).
  
• Contract Type: Temporary/Agency Assignment.
  
• Working Environment: The role involves travelling to and working within council-owned residential properties across the borough.
  
• Customer Contact: Regular interaction with tenants is required, therefore a strong customer-focused approach and excellent communication skills are essential.
  
• Health & Safety: All work must be carried out in accordance with current health and safety legislation, policies, and procedures.
  
• Driving Requirement: A full UK driving licence may be required to travel between properties and locations.
  
• Equipment & Vehicle: Council-provided tools, equipment, and vehicles (where applicable) must be maintained and used responsibly.