Business Support Officer

Job Title: Housing Repairs Administrator (6-Month Temporary Contract)

Job Purpose

To administer and progress damp, mould, and disrepair cases within Council-owned housing stock, ensuring properties are maintained to a high standard. The role supports improving living conditions for tenants while assisting in the effective management and defence of disrepair claims.

Key Responsibilities

• Administer systems and processes to record, track, action, and resolve damp, mould, and disrepair cases.
  
• Raise repair orders, book appointments, and process invoices using internal software systems
  
• Work closely with colleagues, contractors, on-site technical officers, and legal services to progress cases.
  
• Support initiatives aimed at preventing damp, mould, and disrepair within housing stock
  
• Assist with the effective management and monitoring of contracts.
  
• Gather, analyse, and input data accurately, producing performance and management reports
  
• Communicate with customers, colleagues, and contractors via phone and email
  
• Respond to customer queries, concerns, and complaints in a professional and timely manner
  
• Deliver services fairly, consistently, and without discrimination
  
• Ensure all information is handled securely and report any data breaches in line with Council policies
  
• Carry out any additional duties appropriate to the role as required
  

Experience Required

• Experience working in a customer-focused or administrative role
  
• Experience using multiple software systems to manage data, raise orders, and track progress
  
• Experience handling repairs, housing, or property-related administration (desirable)
  
• Proven ability to input data accurately and efficiently
  

Qualifications & Requirements

• Strong communication skills, both written and verbal
  
• Ability to manage workload independently with minimal supervision
  
• Strong organisational skills with the ability to manage competing priorities
  
• Confident in handling customer interactions and resolving issues
  
• Attention to detail and high level of accuracy
  
• Competent in using Microsoft Office and other relevant systems
  

Additional Information

• 6-month temporary contract
  
• Pay is provided on a bi-weekly basis
  
• Agile working policy (combination of home and office-based working in Loughborough)
  
• Must be flexible and responsive to changing workloads and priorities
  

• Experience in a customer-focused or administrative role.
  
• Proficiency in using multiple software systems to manage data, raise orders, and track progress.
  
• Experience in handling repairs, housing, or property-related administration (desirable).
  
• Proven ability to input data accurately and efficiently.
  

Qualifications & Skills

• Strong communication skills, both written and verbal.
  
• Ability to manage workload independently with minimal supervision.
  
• Strong organizational skills with the ability to manage competing priorities.
  
• Confidence in handling customer interactions and resolving issues.
  
• Attention to detail and high level of accuracy.
  
• Competency in using Microsoft Office and other relevant systems.
  

Additional Information

• 6-month temporary contract.
  
• Pay is provided on a bi-weekly basis.
  
• Agile working policy (combination of home and office-based working in Loughborough).
  
• Must be flexible and responsive to changing workloads and priorities.