Subject: Receptionist

Responsible to: Business Office Supervisor, Business Administration and Renal Dialysis Administrator

-Position opening is for: PART-TIME

Duties and Responsibilities:

The Receptionist is responsible for all incoming call for Desert Cities Dialysis. This position refers patients to Social Workers and other staff for further assistance. Each Receptionist and Information Coordinator takes primary and secondary responsibility for specific data research, input and reporting.

Greet dialysis and medical office patients
Check in patients, monitor wait times & facilitate timely transfer to treatment areas
Answer phones in a timely and professional manner
Call to arrange for transportation for those patients who need it.
Track hospital patients and assign Acute patient care to nurses
Communicate with physicians on behalf of other staff
Assist with arrangements for New patients/Transfers/Transient Patients
Make coffee, monitors, and straighten up reception area throughout the day
Calls clinical staff and “911” as needed to assist patients, families, and drivers
New patient intakes: Help new patients to understand and complete necessary paperwork, copy insurance cards, etc. Checklist financial file and give medically related paperwork to Medical Records
Perform eligibility checks: For medical office patients in advance of appointments and for all dialysis patients on a monthly basis. Identify and report all patients without insurance or with any insurance changes and distribute report to appropriate staff. On a quarterly basis, perform and cross check government based benefits (Medicare and Medi-Cal and “Exchange” benefits) against each patient’s HMO eligibility.

Perform Information and Data Coordinator tasks as assigned, subject to change and including but not limited to:

Human Resources support (ongoing)
Amgen Reports, Monthly
Crown Web Reports, Monthly
Network 18 Reports, Monthly
Medication List updates, Weekly
Patient Processing and Notification Forms:
- New Patients, Form 2728
- Expiring Patients, Form 2746
- Transfers In and Out and Transients processing
- Crown Web Verification of Crown Web PART Form

Back up limited Medical Records duties with regard to patient intakes
Perform all other tasks as needed or assigned

Education and or Experience:

High School diploma or equivalent
Basic computer experience: Excel and Word preferred
Medical reception experience preferred
Bilingual/Multilingual preferred

Skills Required:

Good communication skills
Ability to answer phone in a clear and professional manner
Learn and use new computer programs, including but not limited to EHRs and practice management software
Knowledge of safety policies and procedures

Physical Demands:

Moderate sitting, standing and walking
Repetitive arm and hand motions
Computer data entry and usage
Reach and grasp, push and pull objects
Lift and/or move up to 25 lbs, sometimes over shoulder

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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