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NOW HIRING – HOTEL FRONT DESK AGENTS
Positions Available: 2nd Shift (Evening) & 3rd Shift (Overnight / Night Audit)
Join Our Hospitality Team!
We are looking for dependable, friendly, and customer-focused Front Desk Agents to join our hotel team. If you enjoy helping people, have a positive attitude, and take pride in providing excellent customer service, we would love to hear from you!
As a Front Desk Agent, you will be the first point of contact for our guests, ensuring a welcoming, comfortable, and enjoyable stay. Responsibilities include guest check-ins and check-outs, managing reservations, processing payments, responding to guest requests, and maintaining accurate hotel records.
Overnight agents will also assist with daily closing procedures, night audit reports, and preparing the front desk for the following day also prepare for morning breakfast setup
Benefits & Perks
- Competitive Pay Based on Experience
- Flexible Scheduling
- Career Growth and Advancement Opportunities
- Friendly and Supportive Work Environment
- Hands-On Training
Key Responsibilities
- Greet guests warmly and provide exceptional customer service.
- Handle guest check-ins, check-outs, reservations, and payments.
- Answer phone calls, emails, and guest inquiries professionally.
- Assist guests with requests, concerns, and special accommodations.
- Communicate with housekeeping and maintenance to ensure smooth hotel operations.
- Maintain accurate guest records, cash transactions, and daily reports.
- Monitor front desk activities and follow hotel safety and security procedures.
- Complete night audit tasks and daily financial reports during overnight shifts.
- Maintain a clean, organized, and professional front desk area.
Qualifications
- Friendly, professional, and positive attitude.
- Strong communication and customer service skills.
- Basic computer knowledge and ability to learn hotel reservation systems.
- Ability to work independently and handle guest concerns calmly.
- Reliable, punctual, and detail-oriented.
- Previous hotel or customer service experience preferred, but not required.
- Must be comfortable working evening, overnight, weekend, and holiday shifts as scheduled.
- Ability to lift up to 30 pounds when necessary.
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