Imaging Assistant

The Imaging Assistant ensures that all equipment and supplies are readily available, assists technologists with patients, greets and directs visitors, receives and directs incoming phone calls, distributes paperwork to appropriate personnel, and maintains knowledge of all film file room operations in Imaging Services.  The Imaging Assistant also functions as a patient/family/visitor liaison in an effort to improve satisfaction and acts in a manner that ensures privacy and confidentiality.

Responsibilities

1. Customer Service
   1. Greets and provides assistance, guidance, and direction to visitors, patients, and physicians and directs individual to various locations within the department and hospital when appropriate.
   2. Receives incoming telephone calls, exercises judgment in prioritizing calls, and directs calls to appropriate personnel. Receives and distributes paperwork and maintains all logbooks associated with Imaging Services.
   3. Serves as a patient/family/visitor liaison to ensure that all needs are met in an effort to improve overall satisfaction, which is measured quarterly in Imaging Services.
2. Quality and Preparation
   1. Prepares the work area/exam room by ensuring that equipment, linen, and other supplies are maintained and available at all times. Assists in ensuring that all work areas and equipment are clean, disinfected and presentable. Also disposes of contaminated items in exam room preparation.
   2. Assists technologists to ensure patient privacy and confidentiality throughout the entire experience in Imaging Services
   3. Maintains knowledge of all film file room operations.
   4. Performs duties of Radiology Transporter, as well as assists in processing of exposed images.
3. Other Duties As Assigned
   1. Performs other duties as assigned or requested.

Qualifications

• High School or equivalent
• Completion of departmental training/orientation
• BLS Certification

Our Lady of the Lake is uniquely capable of caring for a full range of illness or injury, including those that are extremely complex, for both pediatric and adult patients. Our family of services includes:

• An 988-bed hospital and the area’s only Level I Trauma Center
• A freestanding Children's Hospital
• A 545-provider care network covering more than 40 specialties
• Two free-standing emergency rooms—Our Lady of the Lake Livingston and Our Lady of the Lake North
• A network of nearly 15 urgent care clinics
• Outpatient imaging and surgery centers
• Assumption Community Hospital
• Franciscan Missionaries of Our Lady University
• Our Lady of the Lake Ascension, a 78-bed, community hospital providing emergency, inpatient, outpatient, and surgical services to Ascension Parish and surrounding areas

We serve 38,000 inpatients and 820,000 outpatients annually and are committed to building a healthy community through excellence in patient care and education. A part of FMOL Health, Our Lady of the Lake is consistently awarded for compassionate care, clinical expertise, leading edge technology and innovation.