Back to search
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
The Office Manager is the main point of contact for members and outside partners. The role covers phone and email support, data entry across several platforms, and coordination with franchise, vendors, banking and government partners for our entities (FBC Ocean & Monmouth County, M&M Jersey Marine & M&M Liquid Assets). The right person is organized, friendly, and detail-oriented, and can switch easily between systems and conversations.
Key Responsibilities
Member Services
- Answer inbound calls and manage the shared email inbox, giving members timely, professional responses about reservations, billing, membership and general questions.
- Resolve member issues the first time whenever possible and escalate complex matters to the right team member.
- Coordinate and handle member financial needs alongside our third-party billing company.
- Keep detailed member communication logs and follow through until each issue is closed.
- Keep digital files organized and maintain spreadsheet authenticity.
Operations
- Record transactions, receipts, invoices, and payments in multiple systems.
- Build fleet inventory across multiple systems regularly.
- Work closely with shop staff and task coordination.
- Parts and supplies orders.
- Check records across systems regularly and fix mismatches.
Working with Outside Agencies
- Act as a point of contact for outside partners, including the franchisor, other club locations, marinas, vendors, banks, NJMVC, insurance providers, etc.
- Keep a clear record of partner contacts, open items and deadlines, and follow up schedules.
- Represent the company professionally in all outside communication.
Other
- Support team members during peak periods and take on other duties as assigned.
- Find ways to streamline processes, reduce duplicate entry, and improve accuracy.
Skills & Qualifications
- 2+ years in customer service, administrative or office coordination roles; hospitality, membership or marine industry experience is a plus
- Strong data entry skills with a high degree of accuracy
- Proficient in Microsoft Office, especially Excel; comfortable learning new software quickly
- QuickBooks experience a plus
- Excellent phone manner and clear, professional writing
- Proven ability to manage multiple systems, priorities and relationships at once
- Well organized and detail oriented, with good follow-through and time management
- Handles confidential member and financial information with discretion
- Solves problems calmly and positively under pressure
- Follows policies and procedures
- Works well independently and as part of a team
Preferred
- Experience supporting multiple business entities
- Knowledge of marina or boating operations
Learn more about this Employer on their Career Site
