Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

We are hiring an Operations Manager to make sure our members receive an exceptional level of service every visit, at every dock. The Operations Manager is responsible for how the club runs day to day across all locations. They will make sure Club Managers and Dock Staff follow our procedures and safety standards, that the fleet is clean and ready when members arrive, and that every member feels looked after. There are currently 9 locations throughout Ocean and Monmouth County. This is a hands-on job. Expect to spend a lot of your time at the docks, not behind a desk.

Bring hospitality to the water

If you have run guest-facing operations in hotels, marinas, country clubs, or other membership-based businesses, this is for you. You will lead and manage Club Managers and Dock Staff, keep the fleet ready, and own the member experience across all of our locations.

What you will do

Lead the team

Hire, onboard, coach, and manage Club Managers and Dock Staff
Make sure daily and weekly operational tasks get done, and track performance and attendance
Handle performance issues, evaluations, and disciplinary matters with the Club Managers
Hold Club Managers accountable for the condition and operation of their locations and fleet
Run regular location visits and operational inspections

Deliver the member experience

Make sure every member gets the “Red Carpet Treatment” from check-out to check-in
Monitor member feedback and satisfaction scores, spot recurring problems, and fix them at the source
Step in on escalated member concerns and work with Club Managers to resolve them
Look for ways to make the club better for members

Keep the fleet ready

Make sure weekly boat inspections happen and boats are clean and member-ready
Follow up on open maintenance issues and pass recurring problems to our shop team
Run periodic fleet inspections against company standards

What You Bring

Protect the business

Make sure the full check-out and check-in process is done correctly, with damage, missing equipment, and other issues documented
Confirm fuel charges are collected and recorded, and help clear open fuel bills during the season
Review incident reports and bring significant issues to management

Build consistency

Help write and roll out operating procedures and training materials
Make sure new hires get proper training and understand safety, fleet care, reservations, and daily routines
Keep everyone informed about weather closures, schedule changes, and fleet or member issues
Help with seasonal opening and closing procedures
Other duties as assigned

Required

Experience leading multi-site or multi-department teams of 30+ people, in hospitality, marine, or another guest-facing business
A track record in customer experience, member retention, or hospitality-driven operations
Strong verbal and written communication, with members, vendors, and senior leadership
Comfort working independently across several locations with little day-to-day supervision
Good organization and attention to detail, and the habit of using numbers (satisfaction scores, inspection results, attendance) to make decisions
Working knowledge of Microsoft Office, CRM tools, and fleet or operations software
At least 21 years old with a valid driver's license and a clean driving record
Ability to pass a background check (including education verification) and a drug screen

Nice to have

5 to 7 years of regional or multi-unit management experience in hospitality, country clubs, marine, or other membership-based businesses
Time around boats, and the ability to handle minor boat maintenance
USCG credentials or formal boating safety training
Experience with customer success, retention strategy, or NPS-driven service environments
Experience with Salesforce, Slack, or similar CRM and project tools

What we Offer

Pay: $70,000 to $80,000 per year
Schedule: Full-Time Salary

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