THE ORGANIZATION

Ashley Treatment Center was founded in 1983 by two visionaries who knew the treatment of drug or alcohol addiction could be designed and effectively delivered in a holistic manner that compassionately considers the whole person and not just the disease. Innovative then, and innovative now, Ashley passionately continues its core mission “To transform and save human lives by integrating the science of medicine, the art of therapy, and the compassion of spirituality.” Organizationally strong, the organization rigorously adheres to its guiding principles, ethics, and a culture of excellence.

POSITION SUMMARY

The Outpatient Operations Administrator provides hands-on oversight and coordination of daily administrative office operations, supporting a positive patient experience and efficient workflows. This role supports the Clinical Supervisor and clinical and medical teams while overseeing administrative staff, patient registration, scheduling, supplies, and operational follow-through.

KEY RESPONSIBILITIES

Provide daily oversight of front-office operations, including reception, patient check-in, scheduling, and administrative coverage.
Promote patient safety, a positive patient experience, and consistent engagement throughout treatment by monitoring patient well-being and responding promptly to patient needs.
Maintain task tracking, follow-through, and accountability for outstanding administrative and operational items.
Coordinate schedules, staffing logistics, office needs, and administrative and transportation workflows.
Support clinical and medical administrative needs, including order requests, referrals, records requests, and related documentation.
Manage laboratory order entry for authorized provider orders and maintain related administrative tracking and follow-up.
Answer and route telephone calls, address administrative questions, and promptly escalate clinical concerns or urgent requests according to established procedures.
Coordinate new patient paperwork and registration, ensuring demographic information, insurance details, consents, and required documents are complete and accurately entered.
Manage office, clinical, and medical supplies, including inventory, purchase requests including patient meals, approved purchases, and delivery tracking.
Supervise administrative assistants & transportation staff, coordinate work assignments and training, and manage timecards for administrative & transportation staff.
Partner with the Clinical Supervisor on staff supervision matters, performance follow-up, and communication.
Oversee staff patient-payment collection activities and partner with Revenue Cycle Management on reporting needs, payment reconciliation, and collection-related concerns.
Identify operational inconsistencies, resolve routine issues, and escalate concerns appropriately.
Protect patient confidentiality and follow organizational policies. Clinical assessments, medication guidance, and order authorization remain with appropriately licensed staff.

DESIRED KNOWLEDGE/SKILLS/ABILITIES:

High school diploma or equivalent required; degree in healthcare administration, business, or a related field preferred.
Three or more years of healthcare administrative or medical office experience required.
Prior supervisory or team-lead experience required; behavioral health or substance-use-disorder experience a plus.
Proficiency with electronic health records, scheduling systems, and Microsoft Office.
Strong organizational, communication, customer-service, and problem-solving skills.
CPR certification

POSITION TYPE/EXPECTED HOURS OF WORK

May need to work untraditional work hours such as weekends, evenings, observed holidays, and nights.

This is an essential or critical position which will require reporting to work as defined by the business needs of Ashley, Inc.

Learn more about this Employer on their Career Site