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SUMMARY
The Warranty Claims Coordinator owns company warranty claims process end to end — filing claims with warranty providers, creating Purchase Order claims returns in ServiceTitan, and processing vendor credit memos — and supports the AP team on vendor and brand communications. This is a full-time, remote (offsite) role.
JOB RESPONSIBILITIES
- File warranty claims with company warranty providers.
- Create Purchase Order claims returns in ServiceTitan.
- Process all vendor credit memos received in the AP inbox.
- Review job details in ServiceTitan to confirm potential warranty jobs are properly tagged.
- Follow up with warranty providers on the status of warranty refunds.
- Support the company AP team with vendor and brand communications regarding payment status.
- Assist with vendor statement reconciliations.
QUALIFICATIONS
- Experience in Accounts Payable and/or Procurement.
- In-depth knowledge of Microsoft Outlook and Excel.
- Experience with ServiceTitan or similar field service management software is a plus.
- Strong attention to detail and organizational skills.
- Clear, professional communication with vendors and internal teams.
- Comfortable working independently in a remote role.
JOB REQUIREMENTS
- Should be willing to accept a long-term work-from-home arrangement
- Should be amenable to a permanent night shift schedule
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