Credit & Collections Specialist

Job Summary: 

Responsible for establishing new customer accounts, evaluating credit worthiness, managing customer credit limits and maintaining timely collection of outstanding accounts receivable. This position works closely with customers, sales representatives, and internal departments to ensure accurate account setup, minimize credit risk and reduce past-due balances. 

Duties/Responsibilities:

• Review and process credit applications and assess customer creditworthiness 
• Set up new customer accounts and maintain accurate records
• Monitor accounts receivable and follow up on past-due balances
• Contact customers via phone or email to collect outstanding payments
• Resolve billing discrepancies and payment issues 
• Apply payments and reconcile customer accounts
• Maintain detailed collection notes and documentation within Customer accounts
• Work with Salespersons to resolve account concerns 
• Prepare small claims paperwork and attend court hearings for customers severely delinquent
• Assist with mailing of statements 

Required Skills/Abilities: 

• Basic understanding of accounting principles
• High attention to detail and accuracy 
• Strong organizational and time management skills
• Excellent communication and customer service skills 

Education and Experience:

• Associate or bachelor’s degree in accounting, Finance, Business, or related field (preferred)
• 1-3 years of experience in credit, collections, or accounts receivable

Physical Requirements: 

• Prolonged periods of sitting/standing at a desk and working on a computer.