Job Coach

About the Role

Job Coaches provide on-site support to individuals with disabilities or performance limitations to help them successfully maintain employment. After participants complete the job placement program, Job Coaches work alongside them at their job sites during the critical first weeks, offering guidance, feedback, and hands-on assistance. They observe performance, teach and reinforce job skills, address challenges, and build participants’ confidence while serving as a liaison between participants, employers, and office staff. By facilitating communication, resolving workplace issues, coordinating accommodations, and documenting progress, Job Coaches strengthen job retention, promote positive workplace relationships, and empower participants to achieve long-term independence in their roles.

This position is scheduled on an as needed basis, with varying hours based on participant need. Mornings, afternoons, evenings, weekends, and holidays may be required.

Qualifications

• High School Diploma and experience working in social services required. Associate's/Bachelor's degree preferred. 
• Experience working in the field of social services with individuals with disabilities preferred.
• First Aid and CPR preferred.

Primary Duties/Responsibilities

• Works alongside participant as needed to assist with meeting employer expectations with regards to task completion and speed.
• Continue to provide training to improve participant work performance after employer's training period has ended.
• Problem solves to create accommodations or other ways to address performance issues.
• Support participants to develop and maintain relationships with co-workers and supervisors.
• Develops and maintains natural support on the job and establishes working relationships with the supervisor(s).
• Implement proper fading/re-entry techniques to ensure participant success.
• Maintains contact with MERS/Goodwill Case Manager assigned to the participant to report progress and difficulties.
• Completes agency documentation which may include, but not limited to, daily documentation of observations and job coaching/retention hourly log. When coaching for Summer Work Experience, documentation will include participant timesheets and weekly evaluations.
• Utilizes time at the work site to complete all necessary documentation, when possible, maintains a minimum of 80% of hours worked in billable time (billable time percentage does not apply to summer temporary coaches).
• Other duties as assigned.

Benefits

• Individual and family medical benefits for employees working 30 or more hours per week.
• Individual and family dental and vision benefits on the first of the month following the hire date for employees working 20 or more hours week.
• Voluntary Life and AD&D Insurance on the first of the month following the hire date for employees working 20 or more hours per week.
• 403(B) Retirement on date of hire for employees working 20 or more hours per week.
• 403(B) Retirement + Employer Match after one year of employment for employees working 20 or more hours per week.
• 401(A) Retirement on date of hire for employees working 20 or more hours per week.
• PTO Accrual up to 15 days based on hours worked.
• Employee store discount
• Paid holidays
• Flexible Schedules
• Career Growth Opportunities