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Benefits:
- 401(k)
- Competitive salary
- Flexible schedule
- Health insurance
- Paid time off
- Profit sharing
- Training & development
Location: Bend, Redmond & surrounding Central Oregon communities, may travel up to 20% of the time to additional Oregon communities
Employment: Full-time, 40 hours/week | Field-based / hybrid
Employment: Full-time, 40 hours/week | Field-based / hybrid
Work allocation: ~30 hours direct service + ~10 hours team leadership, although leadership hours may fluctuate depending on team need
Posting range: $27–$30 per hour
The opportunity
EverCare Mobile Health is hiring an energetic, hands-on Oregon Social Services Team Lead to serve patients and support field staff across Oregon. This is a working lead role: approximately 30 hours weekly providing direct Care Partner services and 10 hours coaching, onboarding, reviewing productivity, and solving operational problems. We want someone who enjoys being in facilities and developing people, working with the community, not a desk-based administrator.
Direct field services | approximately 30 hours/week
- Provide patient-centered Care Partner services in assisted living, skilled nursing, memory care, and residential settings.
- Support patient engagement, care coordination, continuity of service, and communication with facility teams.
- Maintain timely, accurate records and meet service and productivity expectations.
- Identify patient access issues and escalate clinical needs to appropriately qualified staff.
Lead responsibilities | approximately 10 hours/week
- Review weekly productivity, identify gaps, and follow up promptly with field staff.
- Review end-of-day reporting and reconcile discrepancies between scheduled, documented, and billable service hours.
- Complete monthly chart/documentation quality audits; coordinate permissible corrections and escalate compliance concerns.
- Support onboarding and hands-on training, including 30-, 60-, and 90-day check-ins and a documented 90-day assessment.
- Visit team members in facilities, coach in real time, and follow through on development plans.
- Build facility relationships, resolve routine operational barriers, and elevate clinical or personnel matters appropriately.
- Reinforce existing workflows and improve execution without unnecessary administrative process-building.
Required qualifications
- Experience in care coordination, behavioral health, social services, patient support, or a related healthcare environment.
- Strong coaching, communication, organizational, and problem-solving skills; comfortable giving clear feedback.
- Ability to travel among assigned Central Oregon facilities and satisfy screening and facility access requirements.
- Ability to use electronic documentation and productivity reporting tools.
Preferred qualifications
- Onboarding, field training, team lead, or mentoring experience.
- Experience with older adults and long-term care settings.
- Bachelor’s in psychology, social work, or human services
What success looks like
New team members feel supported and demonstrate readiness by 90 days; team productivity and documentation are routinely reviewed; issues receive timely follow-through; and facility relationships are strong. You lead by example and spend meaningful time in the field.
About EverCare
EverCare Mobile Health serves individuals in residential and long-term care settings through compassionate behavioral health and supportive care. Our values: Help First; Embrace Change; Have Fun, Get Stuff Done; Built on Trust; Positive Impact.
EverCare Mobile Health is an Equal Opportunity Employer.
Flexible work from home options available.
Learn more about this Employer on their Career Site
