Center Head

• Center Operations: Manage the day-to-day functioning of the center and ensure smooth operations.
  
• Team Management: Supervise, guide, and motivate teachers, trainers, counselors, and support staff.
  
• Student/Customer Management: Ensure a positive experience, address concerns, and maintain good relationships.
  
• Academic/Service Quality: Monitor the quality of teaching, training, or services and ensure standards are maintained.
  
• Admissions & Enrollment: Support lead generation, admissions, follow-ups, and achievement of enrollment targets.
  
• Revenue & Targets: Take responsibility for center-level sales, revenue, and performance targets.
  
• Staff Performance: Set goals, monitor performance, conduct reviews, and identify training needs.
  
• Attendance & Discipline: Monitor attendance, punctuality, discipline, and adherence to center policies.
  
• Parent/Client Communication: Maintain regular communication and handle escalations professionally.
  
• Administration: Manage schedules, records, inventory, facilities, and other administrative requirements.
  
• Compliance & Safety: Ensure company policies, legal requirements, safety procedures, and documentation are followed.
  
• Reporting: Prepare and submit regular reports on admissions, attendance, revenue, staff performance, and center activities.
  
• Problem Solving: Resolve operational, staff, student/customer, and other issues promptly.
  
• Growth & Development: Identify opportunities to improve center performance, reputation, and customer satisfaction.
  

Requirements

• Educational qualification: Bachelor’s degree in any discipline from a recognized university.
  
• Experience: Usually 3–5 years of relevant experience in education, training, administration, sales, or center operations.
  
• Management experience: Experience in team handling and center/branch management is preferred.
  
• Communication skills: Good verbal and written communication skills.
  
• Computer skills: Basic proficiency in MS Office, email, student/CRM management systems, and reporting.
  
• Leadership skills: Ability to manage staff, students/parents, targets, and day-to-day operations.