SSM - Fresher

Job Title :

SSM Sr. Analyst

Qualification :

Any Graduate – Commerce Background

Experience :

Fresher

Must Have Skills :

• End to End experience into Property and casualty
  

• Experience into policy life cycle
  

Good to Have Skills :

• Strong understanding of P&C insurance products, claims cycle, and customer servicing models.
  

• Strong analytical, problem-solving, and organizational skills.
  

• Excellent communication and interpersonal skills for cross-functional collaboration.
  

Roles and Responsibilities :

Operational Support & Analysis:

• Analyze service support functions including call center operations, claims support, and policy administration.
  

• Track performance metrics such as First Call Resolution (FCR), Average Handle Time (AHT), and SLA adherence across service teams.
  

P&C Insurance Domain Expertise:

• Apply deep knowledge of P&C insurance processes—especially claims, underwriting, and customer servicing—to interpret performance trends and recommend enhancements.
  

• Support compliance with regulatory standards and internal insurance servicing guidelines.
  

Process Improvement & Optimization:

• Identify and implement opportunities to streamline workflows, reduce service friction, and improve customer satisfaction (CSAT, NPS).
  

• Conduct root cause analysis on service issues and coordinate corrective actions with stakeholders.
  

Stakeholder Collaboration:

• Partner with operations, claims, underwriting, and IT teams to enhance service delivery and support systems integration efforts.
  

• Act as a bridge between business users and technical teams to translate service needs into functional requirements.
  

Location :

Bangalore

CTC Range :

3.75

Notice period :

Immediate

Shift Timings :

US Shift

Mode of Interview :

Virtual

Mode of Work :

Hybrid

Mode of Hire :

Permanent

Note :

NA