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The Information Technology Specialist II supports computing devices and software applications. This role provides technical assistance, manages support tickets, troubleshoots hardware and software issues, and conducts end-user training. Additionally, it contributes to maintaining hardware and software standards, manages inventory, and assists with password resets. This position is the second-level position within the Technology Support Specialist series with specific requirements in experience, training, and skills.
Requirements
Key Responsibilities:
- Troubleshoot and resolve hardware, software, andnetwork issues.Â
- Provide remote technical assistance throughvarious channels.Â
- Manage support helpdesk tickets, ensuring timelyresolution or escalation for complex issues.
- Offer technical advice to end-users and providetechnology-related training.Â
- Document solutions for technical difficulties inthe helpdesk system.Â
- Assist with software installations followingsite technology standards.
- Manage hardware inventory Â
- Perform tasks related to hardware setup,troubleshooting, repair, and replacement.
- Independently handle computer softwareinstallation and configuration.Â
- Provide end-user training on hardware andsoftware usage.
- Configure and maintain computing devices,operating systems, and software.Â
- Respond to complex end-user software andhardware problems.Â
- Deploy, install, maintain, troubleshoot, andrepair hardware components.Â
- Evaluate hardware and software requirementsbased on site standards.
Education and Experience:Â
1 year of experience working in a corporate networkenvironment and/or systems support, diagnosing and troubleshooting end-usersoftware/hardware problems, and/or performing routine systemsmaintenance.Â
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Skills and Abilities:Â
- Basic troubleshooting skills in desktop MSWindows OS, network systems, computer communications (e.g., LAN, WAN, VoIP,Wi-Fi, virtual systems).
- Â Proficiency in computer diagnostics,maintenance, installation, and repair
- Strong analytical and communicationskills.
- Â Ability to work independently with minimalsupervision.
Benefits
• Health insurance coverage for Self, Spouse, and Kids, father and mother
• Retirement savings plan with employer matching contributions
• Opportunities for professional development and advancement within the organization
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