HCM, Payroll & Benefits Specialist

Location: Bentonville, Arkansas
Employment: Full-time
Compensation: $65,000 – $90,000 base, depending on experience, plus benefits
Travel: Occasional travel to client sites

The opportunity

We are looking for an experienced HR, payroll, and benefits professional to support clients adopting Workday.

You may be an office manager or operations lead who has run HR, payroll, and benefits for your organization, or a super user who has been the go-to resource for those questions. You understand how policies work in daily operations, and you are a clear communicator who takes ownership of problems.

You will work with client teams on process design, payroll and benefits reconciliation, and user training.

Prior Workday experience is not required. We will provide training and sponsor your certification.

Responsibilities

• Facilitate working sessions with client HR, payroll, and benefits teams to clarify processes, policies, and requirements.
• Document workflows, approvals, and exceptions across hiring, onboarding, changes, leave, and separation.
• Review payroll requirements (earnings, deductions, taxes, garnishments, retroactive and off-cycle payments) and reconcile results between the legacy system and Workday.
• Review benefits eligibility, enrollment, open enrollment, and qualifying life events; reconcile elections, deductions, and carrier records.
• Develop process documentation and train client users during the transition to Workday.
• Complete sponsored Workday training and certification.

Qualifications

• Five or more years in HR operations, payroll, or benefits administration, with depth in at least one area.
• Extensive hands-on experience with UKG, ADP, Paychex, Paylocity or another HCM/payroll platform, as an office manager, super user or internal SME.
• Strong written and verbal communication; able to facilitate working sessions, present clearly, and explain complex issues in plain language.
• Experience training and coaching colleagues or client users through process or system changes.
• Strong stakeholder management skills; comfortable working with HR, payroll, benefits, and finance leaders.
• Experience reconciling records, resolving operational issues, and applying sound judgment.
• Relevant experience with payroll year-end, multi-state payroll, and/or benefits open enrollment.
• Strong Excel skills, high attention to detail, and reliable follow-through.
• Organized and able to manage competing priorities.

Preferred: CPP, FPC, or CEBS certification; experience supporting a system implementation or major process change; experience as an office manager or operations lead responsible for HR, payroll, and benefits.

Why this role

• Path into Workday consulting with company-sponsored training and certification.
• Your experience running payroll and benefits is the foundation; many of our clients are moving to Workday from UKG, ADP, and similar platforms.
• Exposure to multiple clients and room to take on larger engagements over time.

About AssistNow

AssistNow is a fast-growing digital transformation company specializing in:

• Workday consulting and implementation

• AI-driven automation (including our flagship platform, Assistly)

• IT and professional staffing services

We serve clients across healthcare, higher education, financial services, and professional services. Our global presence spans North America, APAC, and India, with a growing portfolio of enterprise and mid-market clients.

Our mission is to simplify, innovate, and transform businesses by combining deep domain expertise with the power of AI and modern ERP solutions.

Why Join Us

At AssistNow, you’ll join a high-impact team where innovation and learning are a daily way of life. We combine the agility of a startup with the stability of an established global company.

You’ll work on meaningful projects, collaborate with experienced professionals, and contribute directly to our growth across Workday, AI, and tech staffing. We offer flexibility, ownership, and the chance to shape the future of enterprise transformation.

Our Values

Our core values ground us:

• Innovation – We embrace curiosity, challenge norms, and build more innovative solutions.

• Integrity – We do what’s right, not what’s easy.

• Ownership – We take initiative and deliver with accountability.

• Diversity & Inclusion – We thrive on different perspectives and inclusive collaboration.

These values guide how we work, how we lead, and how we grow — together.

Learning & Growth

We invest in your future. At AssistNow, you’ll have access to:

• Sponsored certifications (e.g., Workday, AWS, AI/ML platforms)

• Leadership development and mentorship

• On-the-job learning across international markets and diverse projects

We'll support your growth path, whether early in your career or looking to level up.

Equal Opportunity & Inclusion

AssistNow is proud to be an equal opportunity employer. We value diversity and are committed to building an inclusive workplace for everyone — regardless of background, identity, or ability.

We do not discriminate based on race, religion, color, gender identity, sexual orientation, age, disability, or any other protected category.