Branch Manager, Vlore Branch

VACANCY ANNOUNCEMENT

Tirana Bank is the firstprivately-owned bank in Albania. It was founded in 1996 and since then therehas been a great development, spreading its branches throughout Albania. Today,Tirana Bank is well-positioned in the market, offering a wide range of productsand services that respond well to the demands of its customers. Tirana Bank has36 branches in most major cities, and industrial zones and has a large ATMnetwork throughout Albania. Tirana Bank continues to grow and expand whilerigorously retaining its philosophy of providing quality products and servicesby being the front runner in innovative banking solutions in Albania.

BALFIN Group is one of the most successful investment groups in the Western Balkans. Established in 1993, the Group today operates across Austria, Albania, Kosovo, Bosnia and Herzegovina, Croatia, North Macedonia, Switzerland, Montenegro, the Netherlands, Canada, and the United States of America. Its diversified portfolio spans multiple sectors, including banking, real estate development, wholesale and retail, asset management, tourism, logistics, education, and entertainment. With a workforce of approximately 5,500 professionals, BALFIN Group continues to grow steadily, guided by strong business ethics, financial stability, innovation, and a long-term commitment to community impact through Mane Foundation. 

We are seekingto welcome a strong analytical thinker with the ability to prioritize,multitask, and focus on detail to join our Vlore Branch, as the Branch Manager, Band 4 reporting directly to the DistrictBusiness Development Manager.

Overall Job Definition

The BranchManagershall be responsible for themanagement of business development activity in branch, as well as staffdevelopment in order to achieve the qualitative and quantitative set targetsand improve customer service quality towards bank’s clients.

Business development and management

• Develops and implements action plans for the Branch so that businessobjectives and key performance indicators are achieved in compliance withprocedures in force;
  
• Responsible for implementing sales management process assuring that theSFE techniques are applied at required standards and sales target are achieved;
  

• Continuously improves customer service quality offered in branch too deliver an optimal customer experience in compliance with policies, procedures and systems in place;
  
• Ensures on a daily basis a proper branch appearance according to required standards
  
• Performs the AML/CFT officer responsibilities in branch level andsupports compliance department in regards to regulatory guidelines.
  
• Responsible for the compliance with the data protection policy in force through awareness-raising, monitoring and advising branch staff on their responsibilitiesand obligations;  
  
• Performs impact assessment on data protection matters within theorganizational unit that is managing (leading), as per the data protectionpolicy of the bank in force;
  
• Cooperates and ensures all processing and/or databases are registeredwith the DPO officer;
  
• Collaborates with Compliance Manager (DPO) relating to business partnercontracts on data protection matters;
  
• Responds to individuals whose data is processed (your employees, clientsand similar) on issues related to the processing of their data and the exerciseof their rights under the Regulation;
  
• Follows-up the control functions findings and ensures theirimplementation to protect the bank from risk exposure;
  

• Ensures the progress and strengthening of relations with existingcustomers as well as creating a successful relationship with new and potentialcustomers;
  
• Constantly identifies potential for new business in the market area it operates;
  
• Manages difficult situations through quick and proper response tocustomer requests by providing them with solutions and/or appropriate information;
  
• Represents the Bank and promotes the brand positively throughparticipation in local activities;
  
• Maintains good collaboration with HO departments related to branchissues (administration, HR, marketing, operations, IT, etc.) to ensure fastsolutions to daily issues;
  

• Manages performance of staff by setting appropriate objectives, mentors andgive feedback to staff; deliver objective performance appraisal;
  
• Builds a successful team by using appropriate methods and a flexibleinterpersonal style by facilitating completion of team goals;
  
• Responsible for staff development by building individualdevelopment plans, action plans and implements them making sure thatdevelopment opportunities and resources are properly provided and personalattention is given to progress; 
  
  

Requirements

Competencies /Skills:

·      Holds a BachelorDegree in Economy or other related field; Master's degree is preferable;

·      Minimum 3 yearsof experience in the Banking Sector/Financial Institutions, managerial /supervising job experience is considered an advantage;

·      Very goodknowledge of business know-how, market insight and networking;

·      Very goodmanagerial, coaching and mentoring skills;

·      Lead by exampleapproach, able to create a positive working environment and team spirit;

·      Self-motivatedand results oriented; 

·      Excellentcommunication and negotiation skills;

·      Ability to adoptquickly to a new and dynamic environment;

·      Strong commandof English language in written and spoken;

·      Very goodknowledge of Microsoft Office package

Theinterested candidates can send their CV until September 25th, 2026.

Please note that only applicants who fulfill the above-mentionedcriteria, will be contacted.

“Your personal data, which is sentvoluntary as a response to this job vacancy announcement, are collected andprocessed, manually and/or electronically, by Tirana Bank SA, in order toevaluate your compatibility with this job vacancy, are accessed only byauthorized persons of the Bank and will be stored until the finalization of thecandidate selection process.The subjects of personal data can exercisetheir rights as provided by Law No. 124/2024, “For the Personal DataProtection”, at Tirana Bank SA, as well as at the Commissioner for the Right ofInformation and Protection of Personal Data.

Benefits

https://www.tiranabank.al/karriera/puno-me-ne