SonicJobs Logo
Left arrow iconBack to search
  1. Home
  2. Berkeley Hills, PA
  3. CCaaS Developer

CCaaS Developer

Automated Health Systems
Posted 3 months ago, valid for 13 days
Location

Berkeley Hills, PA, US

Salary

Competitive

Contract type

Full Time

Paid Time Off
Wellness Program

By applying, a Sonicjobs account will be created for you. Sonicjobs's Privacy Policy and Terms & Conditions will apply.

SonicJobs' Terms & Conditions and Privacy Policy also apply.

Sonic Summary

info
  • Automated Health Systems is seeking a CCaaS Developer to enhance enterprise contact center platforms and omnichannel communications solutions.
  • The role requires a minimum of 3 years of experience with Genesys Cloud CX or Five9 platforms, with responsibilities including designing IVR call flows and supporting API integrations.
  • Candidates should possess a Bachelor’s degree in Information Technology or a related field, along with experience in IVR development and routing strategies.
  • The position offers a competitive salary and benefits package, including health, dental, vision, 401(k), and paid time off.
  • AHS values strong communication skills and provides opportunities for career growth within a supportive company culture.

Automated Health Systems, a dynamic healthcare management company, is seeking a CCaaS Developer to support enterprise contact center platforms and omnichannel communications solutions. This role is responsible for designing, developing, and supporting contact center applications and integrations across Genesys Cloud CX and Five9 environments. 

 

Benefits: 

  • Health/Dental/Vision/401(k)/Paid Time Off  
  • Employee Wellness Program 
  • Comprehensive and ongoing training 
  • Strong company culture with career growth opportunities 

 

Responsibilities 

  • Design and implement IVR call flows, routing strategies, and omnichannel solutions 
  • Develop and maintain Genesys Cloud CX and Five9 configurations and integrations 
  • Build and support chatbot, voicebot, and automation workflows 
  • Configure queues, routing logic, agent profiles, and customer interaction workflows 
  • Support API integrations, web services, and custom contact center applications 
  • Troubleshoot contact center platform issues and coordinate vendor support activities 
  • Develop technical documentation, diagrams, and system configuration guides 
  • Support contact center go-live activities, upgrades, and platform enhancements 
  • Collaborate with IT, operations, and client stakeholders to support business requirements 
  • Participate in testing, quality assurance, and continuous improvement initiatives 
Qualifications
  • Bachelor’s degree in Information Technology, Computer Science, or related field preferred 
  • Minimum of 3 years of experience supporting Genesys Cloud CX or Five9 platforms 
  • Experience with IVR development, routing strategies, and API integrations 
  • Knowledge of SIP trunking, contact center telecommunications, and omnichannel platforms 
  • Experience with JavaScript, Python, REST APIs, JSON/XML, or similar technologies preferred 
  • Strong analytical, troubleshooting, and problem-solving skills 
  • Strong written and verbal communication abilities 
  • Healthcare, government, or regulated-industry experience preferred 

 

 

AHS is an Equal Opportunity Employer. 



Learn more about this Employer on their Career Site

Apply now in a few quick clicks

By applying, a Sonicjobs account will be created for you. Sonicjobs's Privacy Policy and Terms & Conditions will apply.

SonicJobs' Terms & Conditions and Privacy Policy also apply.

Logo
SonicJobs
Your next career move. Sorted.
Search jobsbackground image

Contact us

© 2017 - 2026 SonicJobs Inc. All rights reserved

Terms & Conditions | Privacy Policy | Browse Jobs