Job Details: Job Location: LifeLong Herrick - Berkeley, CA, Position Type: Full Time, Salary Range: $27.81 - $35.00Hourly, SUMMARY: Assist the Network Engineer with the installation, configuration and maintenance of networked information system. Provide support to users. The Junior Network Engineer reports directly to the Health IT Project Manager. JOB DUTIES: Assist the Network Engineer to install, configure, and maintain local and wide area network services, equipment and devices. Monitors system performance. Supports wired and wireless network and computing infrastructure. Support users troubleshooting issues for workstations and associated systems. Responsible to respond and collaborate with helpdesk team members to ensure department SLA’s are met communicating and resolving customer tickets. Responsible to monitor and resolve ticket assignments within department SLA’s and respond to customers upon receiving a new ticket. Qualifications: JOB QUALIFICATIONS: Requires knowledge of data and voice networking. Strong analytical abilities and professional office experience needed. Required: Windows, Cisco switches, routers, and firewalls, Meraki cloud-managed access points. Helpful: some Linux Networking: LAN, WAN, TCP/IP, DHCP, DNS, UDP, VoIP, VPN, MPLS, Windows AD. Willingness to learn dynamic network protocols Strong organization skills and ability to prioritize tasks. Ability to lift 40 lbs. Able to work under pressure in a positive, friendly and professional manner. Ability to work independently and as a team player with staff and volunteers. Job Requirements: Bachelor’s Degree in Computer Science, Information Technology or similar. At least three years of experience with direct responsibilities for WAN, LAN, and firewall configurations required. Professional certification indicative of ongoing post-grad professional development IT experience in healthcare environment preferred.

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