JOBDESCRIPTION

Role:	Surf Academy Team Member
Location:	Bahrain Surf Park, Bilaj Al Jazayer
Reporting to:	Surf Academy Manager

YOU ARE PART OF WHAT WE ARE AND WHAT WE DO

Our Vision at Bahrain Surf Park is to bring surfing to the nation, anddevelop passion for health, wellbeing and fun through Waves for All. We will attract visitors from all continents,growing Bahrain’s surf and beach culture, and act as a catalyst to establishBahrain not only as the Premier Surf Destination of the Middle East, but as aleading destination for fun - with Water, Waves and Surfing at our core.

We will create smiles, happiness, and wellbeingthrough safe fun activities for all backgrounds, abilities and generations, nowand into the future.

OVERVIEW AND PURPOSE OF YOUR ROLE

The Surf Academy Team Member is the first point of contact for guests after check-in at the main reception. Under the supervision of the Surf Academy Manager, you will prepare guests for their surf sessions by confirming bookings, issuing rental equipment (wetsuits, surfboards, and accessories), and guiding guests toward the most suitable gear based on the session format, surf experience, and the guest’s comfort level.

As surfing is new to many guests in Bahrain, this role is strongly guest-facing: you will help first-timers feel confident, safe, and excited. You will receive on-the-job training from the Surf Academy Manager to develop product knowledge and operational procedures.

ROLE RESPONSIBILITIES

Welcome guests and explain the process clearly (what happens next, where to go, what to wear, timing)
Verify session bookings and rental inclusions (time, level, package, equipment)
Ensure guests are ready on time and the guest flow remains smooth during peak periods
Fit and distribute rental equipment: wetsuits, surfboards, leashes and accessories
Support guests in choosing appropriate equipment
Answer basic questions in a friendly, reassuring way, especially for guests who are new to surfing
Receive, sort, and store equipment after use following internal procedures
Inspect equipment for damage and report issues promptly to the Surf Academy Manager
Ensure wetsuits are rinsed/clean, organised by size, and ready for the next use
Keep the Surf Academy/rental area clean, safe, and welcoming
Support Guest Experience Team when needed (guest flow, directions, queue support, general assistance)
Communicate clearly with the Surf Academy team to prevent delays and resolve guest issues quickly
Proactively flag stock gaps, sizing issues, or recurring equipment problems

Qualifications	Passion for water sports and an interest in surfing (surfing, wakeboarding, kitesurfing, SUP, diving, swimming, etc.) Comfortable working in a fast-paced, outdoor, guest-facing environment Confident communicator with attention to detail (bookings, sizes, timing)
Experience	Basic knowledge of surf equipment and/or board sports gear Experience in rentals/retail/hospitality in a sports, beach, or leisure environment
Professional Skills&Attributes	· Team player with great people skills, with a proactive attitude and ability to motivate and inspire guest · Must have tact and discretion in dealing both with visitors and colleagues Strong customer-service attitude: warm, calm, and professional
Personal Qualities	Willingness to learn: open to feedback and training to build surf/equipment knowledge A strong desire to get people active and improve accessibility and inclusivity for all Committed to working early mornings, later nights, weekends and holidays as required when the site is at its busiest Fluent English is required (B2 minimum), Arabic a plus (highly desirable)

Benefits and Perks

Competitive salary with career growth opportunities
Shared accommodation available for staff.
Holiday allowance, medical and life insurance in line with Bahraini Labour Law
Unique workplace only meters from the ocean
Access to surf sessions in a world-class Wavegarden facility
Staff discounts
Be part of a dynamic, multicultural team pioneering surf culture in a new region
Share the health and lifestyle benefits of surfing with the local community
Join a new and exciting growing industry
Full on-the-job training provided by the Surf Academy Manager

HOW YOU DO IT:

Our Team Culture depends on all our team pulling together, andcompetencies and behaviours matter. Through our performance appraisal process, the Senior Management Team atBahrain Surf Park is committed to supporting you to behave and performaccording to our values.

Waves for All:
We are inclusive in everything wedo. We nurture everyone from thecomplete novice to expert surfer and all in between. We do this with equalrespect for everyone, and without judgement. We champion diversity. We haveintegrity and are genuine. We do what wesay we will do and do it in a way that aligns with our values – every minute ofevery day. We deliver ‘Waves for all’through positive interactions with our guests and strive to get it right first time.

Bringing the Aloha Spirit to Bahrain:

We love and respect Hawaii - the birthplace of surfing- and we embrace their Aloha Spirit in everything we do. Our positivework environment and culture embodies at its core a unique, nurturing andcompassionate essence which promotes kindness, understanding & harmonyamong people, regardless of their background or beliefs.

Vitality:

We support each other because everyone matters. People are our business, define who we areand what we are. We care. We workcollaboratively as one team, sharing ideas, knowledge and insight to achieveour common purpose. We have the knowledge, skills, enthusiasm and passion tomake a difference to everyone around us. We do things ‘The BSP Way’. Werecruit with Attitude in Mind. Our people-centric culture drives everything wedo, and underpins the way our guests feel about us, resulting in our ultimatebusiness success.

We Strive for Excellence:

We do everything to the best of our ability and neveraccept second best. Our first priority is SAFETY. We are resourceful and create the bestpossible experience for our guests and our BSP team. We look for new ways of doing things, embracechange and overcome difficulties through Teamwork and open and honestcommunication.

Creating Smiles:

Everything we do and how we do it is about creatingsafe and memorable experiences for our guests. We are a SMILE FACTORY! J Our passion is to ensure everyone who visitsBahrain Surf Park has THE BEST experience and shares the joy with their friendsand family, and wants to return again and again…and again..

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