Parts Assistant

Summary: The Parts Assistant is responsible for accurate and efficient handling, storage, distribution and order processing of parts for customers in the Material Handling Division. The Parts Assistant is a key part of the team ensuring accurate inventory and positive customer service experience.

Essential Duties: Essential job duties for this position include the following items.

Inventory Management: Maintain accurate stock levels by receiving, organizing and tracking parts and supplies, managing UPS and Fed Ex Shipments, and entering purchase orders into the system.

Order Processing: Provide quotes to customers, take customer orders, invoice customers, process accounts receivable for the parts department, file warranty claims

Customer Support: Communicate with customers via e-mail, phone, and face-to-face.

Effective Communication: Build strong, trustworthy relationships with suppliers and customers to ensure all parts meet our high standards for quality and safety.

Safety: Ensure a safe working environment by upholding OSHA and safety protocols. Promoting a safety-first culture among all employees.

Demonstrate HODGE Values: Model HODGE core values of Family, Integrity, Ambition, Respect, and Balance. Uphold, support, and promote all company policies and procedures. Demonstrate that success comes from treating people like family.  

Technology: Keeping up with industry advancements and participating in ongoing training and continuous improvement

Additional Duties:  Perform tasks assigned to support dynamic changes in business conditions. 

Qualifications: To perform this job successfully, the Parts Assistant must be able to perform each essential duty satisfactorily. The following requirements are representative of the minimum knowledge, skill, and ability required.

Education/Experience:

Effective communication and interpersonal skills, with the ability to interact effectively with vendors, customers, and team members. 

Proven experience in Customer Service or a similar role in the material handling industry.

Ability to work independently and flexible schedules.

Commitment to promoting a positive workplace and safety-first culture.  

Basic proficiency in Microsoft Office Tools. 

Able to pass a background check and drug test.

High school diploma or equivalent; technical degree or certification in a related field preferred.