Associate Director Innovation Strategy

The Associate Director Innovation Strategy leads process discovery, solution definition, and coordinated implementation for Enterprise Innovation initiatives. This position works directly with business teams to understand how work is performed today, identify opportunities for improvement, define future-state processes, and translate business requirements into actionable direction for technical and implementation resources.

The Associate Director Innovation Strategy serves as a bridge between business operations and solution delivery, ensuring that the right problems are addressed, requirements are clearly defined, solutions are validated against business needs, and improvements are successfully implemented and adopted.

Essential Duties & Responsibilities:

• Lead process improvement discovery to understand current workflows, identify inefficiencies, clarify business needs, and uncover opportunities for innovation.
• Facilitate the development of improved processes and future-state workflows in collaboration with business leaders, process owners, and subject-matter experts. 
• Translate business needs and process improvement objectives into clear functional requirements, technical requirements, user expectations, and acceptance criteria.
• Collaborate with Enterprise Innovation leadership and technical resources to evaluate solution approaches and determine appropriate implementation strategies.
• Coordinate initiatives through discovery, design, development, testing, implementation, and adoption while maintaining alignment with established business objectives.
• Serve as a liaison among business service lines, leadership, IT, developers, vendors, and other implementation resources.
• Coordinate the development and implementation of digital products, applications, websites, automation, Al-enabled solutions, and other enterprise capabilities.
• Establish measurable success criteria and validate proposed and implemented solutions against business requirements, user needs, and expected outcomes.
• Lead user acceptance testing, implementation readiness, documentation, training, and adoption activities required for successful deployment.
• Develop reusable processes, frameworks, requirements, standards, and implementation practices that can be applied across operating companies.
• Evaluate implemented solutions and business processes to identify opportunities for continued improvement, optimization, and broader application.

Required Experience:

• 7+ years of progressively responsible experience in process improvement, business analysis, digital product development, technology implementation, project management, or related fields.
• Demonstrated experience documenting business processes, defining future-state workflows, developing requirements, and coordinating cross-functional implementation initiatives.
• Strong ability to translate between business and technical audiences and manage initiatives involving multiple stakeholders, departments, and disciplines.
• Experience with digital solutions, data and analytics, automation, artificial intelligence, web applications, or related technologies preferred.
• Valid Driver’s License

Physical Demands and Working Environment:

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment: Work is performed primarily in a standard office environment with extensive public contact and frequent interruptions.

Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight 50 lbs; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; to travel to other locations using various modes of private and commercial transportation; and to verbally communicate to exchange information.

Vision: See in the normal visual range with or without correction.

Hearing: Hear in the normal audio range with or without correction.

EOE - Vets/Disabilities

Hoar does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of Hoar without a prior written search agreement will be considered unsolicited and the property of Hoar.

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