Customer Service Banker

Build relationships. Solve problems. Make banking easier.

At Village Bank, we believe banking is about more than transactions. It is about earning trust, building lasting relationships, and helping people feel confident about their financial decisions. As a Customer Service Banker, you will create a welcoming and helpful experience for customers in person, by telephone, and through email. You will assist with everyday banking needs, process transactions accurately, answer account questions, and connect customers with products and services that may help them reach their financial goals. This is an excellent opportunity for someone who enjoys helping people and wants to build a career in banking. Previous banking experience is not required. We are looking for customer service experience, attention to detail, sound judgment, and a willingness to learn.

What You Will Do

• Welcome customers and provide prompt, professional assistance in person, by telephone, and through email.
• Process customer transactions accurately and efficiently, including deposits, withdrawals, check cashing, loan payments, savings bond redemptions, and negotiable items.
• Assist customers with account balances, transfers, wire transfers, statements, stop-payment requests, online banking, and debit card questions.
• Research and help resolve customer concerns involving deposited items, transaction corrections, account activity, online banking, and other banking services.
• Learn about customers’ financial needs and recommend appropriate Village Bank products, services, or resources.
• Connect customers with the appropriate Village Bank employee or department when additional assistance is needed.
• Balance a teller drawer daily and maintain an accurate balancing record within established guidelines.
• Assist with mail deposits, night drop deposits, safe deposit box access, vault balancing, the coin machine, ATM balancing, and cash supply monitoring.
• Help complete assigned opening and closing responsibilities.
• Protect customer confidentiality and follow all security, operational, regulatory, and internal control requirements.
• Complete required training and maintain current knowledge of Village Bank products, procedures, and applicable banking regulations.
• Provide support at other Village Bank locations when coverage is needed.
• Perform other responsibilities assigned by retail leadership.

What Will Help You Succeed

Required Qualifications

• High school diploma or equivalent.
• At least one year of customer service experience.
• Strong verbal, written, and interpersonal communication skills.
• Ability to listen carefully, ask thoughtful questions, and explain information clearly.
• Strong attention to detail and commitment to accuracy.
• Ability to follow established procedures and maintain customer confidentiality.
• Ability to build positive working relationships and collaborate effectively across the organization.
• Commitment to providing professional and responsive service to both internal and external customers.
• Ability to work the schedule associated with the position and provide coverage at other Village Bank locations when needed.

Preferred Qualifications

• Cash-handling experience.
• Previous experience in retail, hospitality, financial services, or another customer-focused environment.
• Experience balancing a cash drawer or register.
• Experience identifying customer needs and recommending appropriate products or services.

How We Work

Our values guide the way we serve customers, support one another, and contribute to our communities.

• Put Relationships First: Build trust, communicate openly, and work collaboratively across departments to achieve the best outcome.
• Earn It Every Day: Take initiative, remain accountable, and consistently deliver quality service.
• Own It: Follow through on commitments and demonstrate honesty, reliability, and integrity.
• Build Something Special: Bring positive energy and understand how your work contributes to the value Village Bank provides.
• Do the Right Thing: Use sound judgment, follow established standards, and make decisions that support customers, employees, and the Bank.

Our Commitment

Village Bank is committed to integrity, accountability, and compliance in every aspect of our business. We protect customer privacy and information, treat people fairly and transparently, avoid conflicts of interest, and hold ourselves to high ethical standards.Every Customer Service Banker is expected to perform their responsibilities in accordance with applicable federal and state regulations, Village Bank policies, internal controls, and security procedures. Required regulatory and compliance training is provided and must be completed as assigned.

Work Environment and Physical Requirements

This position is primarily performed in an indoor banking environment. While performing the responsibilities of the position, an employee regularly stands, walks, communicates with others, uses a computer, handles objects, and reaches with their hands and arms.The position occasionally requires lifting or moving items weighing up to 25 pounds. Assistance should be used when moving heavier items. The position also requires the visual ability to perform detailed transaction and computer work. Customer-facing responsibilities may occasionally involve assisting individuals who are frustrated or upset.Reasonable accommodations may be available to enable qualified individuals to perform the essential functions of the position.