Cost Control Supervisor

Position Description

Position Title: Retail Cost Control Supervisor 

Department: Accounting

Seniority Level: Supervisor 

Division: Retail Receiving  

Reports To: Michelle Facciola 

Employment Type: FT

Prepared By: Michelle Facciola 

Date: 09/25/26 

Summary

Supervise the daily retail cost control and receiving operation, providing direction to assigned team members and ensuring accurate, timely processing of cost, inventory, purchasing, receiving, and invoice data in accordance with company controls and operating standards.

Lead the receipt, verification, storage, and distribution of goods and merchandise supported by approved resort retail purchase orders.

Oversee matching invoices, purchase orders, and receiving records; review coding before submission to Accounts Payable; and investigate discrepancies with vendors, retail operations, and Finance.

Maintain accountability for inventory controls, records, staffing, workflow, month-end reporting, and compliance with established procedures. Train and coach assigned team members, monitor performance, address routine performance or attendance concerns, and escalate significant issues to management.

Essential Functions

20 % Supervise receiving documentation and system processing for merchandise receipts and returns. Review purchase orders, receiving tickets, invoices, coding, approvals, inventory records, ticketing, and distribution readiness for accuracy and completeness.

15 % Oversee the physical receipt, return, staging, storage, and system processing of merchandise. Ensure transactions are completed promptly, supported by required approvals, and accurately recorded in the retail inventory system.

20 % Direct SKU, barcode, ticketing, and merchandise verification controls. Confirm quantities, pricing, product specifications, and condition against purchase orders and invoices, and resolve discrepancies before merchandise is accepted or released to retail outlets.

15 % Coordinate scheduled merchandise deliveries to retail outlets and oversee safe handling, staging, and timely distribution. Adjust delivery priorities and provide operational coverage as needed. A valid driver’s license is required.

25 % Lead the retail month-end close within established deadlines. Prepare and post supported journal entries; reconcile the retail inventory system and subledger to the general ledger; and validate inventory, cost of goods sold, prepaid inventory, goods received not invoiced, accounts payable, and paid-invoice activity. Review closing and variance reports, resolve system and posting differences, document corrective actions, and escalate material exceptions.

5 % Review and approve vendor invoices and statements against receiving and inventory records within delegated authority; research aging discrepancies, coordinate resolution with vendors and internal partners, and escalate unresolved or material items to management.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the time devoted to each function determined by management based upon company and departmental requirements.

• Plan staffing and daily workflow; assign priorities; review completed work; and adjust coverage to meet receiving, inventory-control, and month-end requirements.

• Train and coach team members on receiving, inventory, documentation, system procedures, service expectations, and safe work practices.
• Provide timely feedback, document performance concerns, recognize strong performance, and partner with management on corrective action when needed.
• Maintain accurate filing and retention of required reports and supporting records.
• Maintain open communication with guests, team members, vendors, retail leaders, and management.
• Monitor adherence to internal controls, safety requirements, and departmental procedures; investigate exceptions and escalate significant matters promptly.
• Assist management with administrative duties, special projects, inventory counts, audit requests, and process improvements as needed.
• Review and approve inventory receipts, transfers, returns, and adjustments in applicable systems, with appropriate supporting documentation.
• Maintain month-end schedules, reconciliations, journal-entry support, approvals, and closing workpapers for inventory, cost of goods sold, prepaid inventory, receiving accruals, accounts payable, and paid-invoice activity in accordance with internal-control and audit requirements.
• Validate that transactions recorded in the retail inventory system are complete and accurately interfaced or posted to the accounting system; reconcile subledger activity to general ledger balances and resolve differences before the close is finalized.
• Prepare journal-entry support, obtain required approvals, post entries within delegated access, and retain documentation in accordance with internal controls and audit requirements.

Internal Relationships

Director of Retail 

Controller 

Income Audit Manager

Retail Cost Control Clerks and Retail Team Members

External Relationships

Retail Outlets Vendors

Shipping Vendors

Qualifications

• Minimum three years of retail, hospitality, receiving, inventory control, cost control, or related experience, including at least one year in a lead or supervisory capacity.

• Working knowledge of inventory controls, purchase order and invoice matching, receiving procedures, month-end close, journal-entry preparation and posting, accounting systems, and inventory subledger-to-general-ledger reconciliations.
• Demonstrated ability to organize workflow, direct and develop team members, resolve discrepancies, enforce procedures, and communicate effectively across departments and with vendors.
• Forklift operator certification or ability to complete required training.

QUALIFICATION STANDARDS

EDUCATION

High School graduate or equivalent.

Experience Requirements

• Supervisory experience must include directing daily assignments, monitoring work quality, coaching team members, enforcing procedures, and resolving operational or accounting discrepancies.
• Proficiency with retail inventory and accounting systems, spreadsheet-based reconciliations, journal-entry preparation, and Microsoft Excel; ability to enter, review, and analyze financial and inventory data accurately.

• Strong knowledge of inventory operations, receiving procedures, and internal controls
• Strong numerical aptitude and ability to analyze variances and reconcile records
• Demonstrated leadership, organization, problem-solving, and follow-up skills

LICENSES OR CERTIFICATES

Driver’s license - Requirement.

Physical Requirements

Frequency Key: Rare - up to 1 hour, Occasional - 1-3 hours, Frequent - 3-6 hours, Constant - 6-8 hours

Physical Activity Frequency

Sitting Constant

Walking, climbing stairs Frequently

Crouching/Bending/Stooping Frequently

Reaching Frequently 

Pushing/Pulling Occasional 10 to 50 lbs.

Near Vision Constant

Far Vision Constant

Hearing Constant

Talking Constant 

Lifting/Carrying(15 lbs) Occasional 10 to 50 lbs.

 Travel Never

GROOMING/UNIFORMS

All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.

 In the United States we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.