Summary

The ideal candidate is a highly motivated and experienced Beach Club Guest Relations Supervisor to join our team at Beach Club, BC. As the Guest Relations Supervisor, you will be responsible for ensuring that our guests have an exceptional experience during their stay. You will be the main point of contact for guests, providing them with information about the resort, answering their questions, and addressing any concerns they may have. Your ultimate goal will be to ensure that our guests have a memorable and enjoyable stay at our resort.

Essential Functions

Job duties include, although are not limited to:

Greet guests upon arrival and provide them with a warm welcome
Provide guests with information about the resort, including amenities, services, and activities
Address guest concerns and resolve any issues in a timely and professional manner
Coordinate with other departments to ensure that guest needs are met
Maintain a high level of professionalism and customer service at all times

Internal Relationships

Reports to Director of Guest Relations

External Relationships

Has regular contact with Guests & Members

Qualifications

High school diploma or equivalent
2+ years of experience in a customer service role
Excellent communication and interpersonal skills
Ability to work in a fast-paced environment
Strong problem-solving skills

Education/Experience Requirements

High school graduate or equivalent required.
College degree preferred.

Physical Requirements

Lifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs. It requires walking or standing to a significant degree, as well as reaching, handling, feeling, talking, hearing, and seeing.

In the United States, we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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