This is a full-time, on-site position located in Boise, ID. Remote work is not available.

About Company:

Futura Title & Escrow, headquartered in Boise, Idaho, is the largest independent title and escrow group in the Pacific Northwest operating 76 branches in 74 counties. The company currently has four unique brands serving high-growth real estate markets: Alliance Title & Escrow, AmeriTitle, Kittitas Title and Escrow, Momentum Title Agency. Together, they offer a complete range of commercial and residential title and escrow services for real estate transactions in Idaho, Oregon, Washington, Montana, Wyoming, Indiana, and Kentucky.

About the job

Love building client relationships that last? Futura Title & Escrow is hiring a Customer & Vendor Services Manager to be the go-to contact for our national clients. You'll build lasting partnerships and lead our customer and vendor services and escrow teams to keep files moving.

What you'll do

Own the national client portfolio, including service quality, satisfaction, and retention
Hold regular client check-ins, track turn times, and resolve escalations
Lead new-client onboarding and turn sales introductions into lasting relationships
Manage national vendor and title company partnerships, including our outsourcing vendor
Oversee client entry, order entry, and escrow files so orders move without delay
Lead the customer and vendor services and escrow teams, including hiring, training, scheduling, and performance
Model our Core Values: Consideration, Cooperation, Communication, Innovation, and Accountability

Must-haves:

High school diploma or equivalent
5+ years of client relationship, account management, or customer service experience in title, escrow, or a related field
Proven ability to build client trust and resolve escalated client and vendor issues
Strong communication skills and the ability to train and coach a team
Proficiency with Microsoft Office and order management systems

Nice to have:

Team lead, supervisory, trainer, or mentor experience
Escrow, title, closing, or recording experience

What we offer

Health, dental, and vision insurance
FSA, Dependent Care FSA and HSA account(s)
401(k) with match
Paid time off and paid holidays
Incentive Program

Where you'll work

This is an on-site role in our Boise, ID office, with occasional travel for client meetings. May require lifting up to 20 pounds.

Ready to make an impact? Apply today; we'd love to hear from you.

Futura Title & Escrow is an equal opportunity employer. We provide reasonable accommodations for qualified individuals with disabilities; to request one, contact recruit@futuratitle.com.

Learn more about this Employer on their Career Site