Member Experience Coordinator

Member Experience Coordinator

Blue Ridge Mountain Club – Boone, NC

Pay: $17.00 per hour
Position Type: Full-Time
Department: Hospitality
Reports To: Director of Hospitality

Position Overview

This position combines the responsibilities of a concierge, restaurant host, and member services associate. The ideal candidate enjoys building relationships, assisting members, and creating welcoming, personalized experiences throughout the Club.

Key Responsibilities

Member Services & Concierge

• Welcome members and guests with warmth and professionalism.
• Answer phone calls, emails, and general member inquiries.
• Assist with Club information, member requests, and portal navigation.
• Support event registrations, member communications, and routine administrative tasks.
• Build relationships with members and anticipate their needs.

Restaurant Hosting

• Greet and seat members and guests at Jasper House and Lookout Grill.
• Manage dining reservations, seating arrangements, and waitlists.
• Communicate special requests and dining preferences to the service team.
• Maintain an organized and welcoming host station.
• Assist with smooth dining room operations during busy periods.

Events & Hospitality Support

• Assist with member event registrations, check-in, and preparation.
• Support Club activities and special hospitality experiences.
• Coordinate with Member Services and Food & Beverage leadership.
• Help maintain consistent service standards across Club operations.

Qualifications

• Previous hospitality, customer service, or restaurant experience preferred.
• Friendly, professional, and service-oriented personality.
• Strong communication and organizational skills.
• Ability to multitask in a fast-paced environment.
• Comfortable using computers, email, and reservation systems.
• Dependable, flexible, and team-oriented.
• Availability to work weekends, holidays, and occasional evenings.

What Success Looks Like

• Members feel welcomed, recognized, and valued.
• Reservations, registrations, and member requests are handled accurately.
• Communication between Member Services and Food & Beverage runs smoothly.
• Daily responsibilities are completed consistently and professionally.
• The employee contributes to a positive and supportive hospitality environment.

Compensation

$17.00 per hour

Blue Ridge Mountain Club POA is managed by CAMS, a community association management company. Eligible employees may have access to benefits including medical, dental, and vision insurance, a 401(k) plan, and other benefits according to applicable employment policies.