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Position Summary: Scheduling Coordinator 路 Schedules patients for appointments and procedures across multiple areas. 路 Collects, verifies, and records patient demographics, insurance/payment, and referral information. 路 Screens patients according to departmental policies. 路 Enters information accurately into hospital and departmental computer systems. 路 Answers, screens, and routes telephone calls. 路 Provides general office support. 路 May assist with pre-authorizations and referrals. 路 Communicates effectively and promotes teamwork. 路 Provides exceptional patient and family service. 路 Embodies the hospital鈥檚 core values in all interactions. 路 Principal Duties & Responsibilities 路 Scheduling 路 Schedule appointments and procedures across multiple areas. 路 Coordinate with providers, locations, patients, and families.
路 Offer appointment options based on location and availability. 路 Enter scheduling information into hospital IT systems. 路 Coordinate interpreter services when needed. 路 Patient Information & Insurance 路 Collect, verify, and enter patient demographics. 路 Collect and verify insurance/payment information. 路 Obtain and process referral information. 路 Enter CPT and ICD-9/10 codes to support the authorization process. 路 Follow HIPAA-approved procedures. Patient Screening 路 Screen patients for potential contraindications based on the examination or location. 路 Complete paper or electronic screening forms as needed. 路 Escalate questions or concerns appropriately. Telephone & Office Support 路 Answer, screen, and route calls professionally. 路 Take and forward messages. 路 Triage calls involving urgent information or services. 路 Respond to routine questions and requests within scope. 路 Perform other duties as needed. Teamwork & Customer Service 路 Work collaboratively with interdisciplinary teams. 路 Support positive patient outcomes. 路 Communicate with empathy, especially in difficult situations.
路 Contribute to a supportive team environment.
Qualifications
(degree, past
experience,
certifications): Minimum Qualifications 路 Education: High School Diploma or GED required. 路 Experience: No prior experience required. 路 Computer Skills: Basic computer skills required. 路 License/Certification: None required. Knowledge, Skills & Abilities 路 Basic computer skills. 路 Strong attention to detail. 路 Good analytical and judgment skills. 路 Ability to interpret information and take appropriate action. 路 Strong verbal and written communication skills. 路 Ability to show empathy in difficult situations. 路 Strong planning and organizational skills. 路 Ability to manage time, prioritize tasks, and coordinate multiple responsibilities. 路 Ability to work effectively as part of a team.
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