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Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
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Job Summary
Performs administrative functions to support smooth and efficient practice operations under general supervision. Perform tasks that are related to patient visits including scheduling, check-in, and check-out duties.āÆActual job duties may vary by department.āÆ
Essential Functions:
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- Perform routine administrative and clerical duties relating to a clinical service or physician practice office.āÆ
- Make patient appointments and maintain appointment records.
- Greet and assist patients.
- Answer telephones, assist callers with routine inquiries, and schedule appointments.
- File materials in patient folders and print appointment schedules.
- Process patient billing forms and scan documents to patient medical records/EPIC.
- Call for patient medical records and laboratory test results.
- Open and distribute unit mail or faxes.
- Type forms, records, schedules, memos, etc. as directed.
- May be required to accept co-payments.
- Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
- Acts as an EPIC "Super User" for scheduling, registration and billing systems (EPIC training is provided).
- Provide assistance and training to others in these areas.
- May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.
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Qualifications
ā¢ High school diploma or GED required; post-high school education preferred.
ā¢ Minimum one year of applicable work experience required.
ā¢ Additional training in office systems preferred.
ā¢ Spanish speaking required.
SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
Technical skills required:
ā¢ Knowledge of practice operations and standards.
ā¢ Understanding of procedures including filing, copying, scanning, printing, and faxing.
Phone skills: ā¢ Ability to use phone system (answer and screen calls, put on hold), answer routine questions, and give routine information.
Verbal skills: ā¢ Ability to interpret information as appropriate, answer routine questions in the most professional manner, and communicate in a professional, courteous, clear, and concise manner.
Organization Skills: ā¢ Ability to manage multiple tasks effectively, follow established protocols, and work within systems.
Writing Skills: ā¢ Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo, or interoffice note) and to take complete and accurate messages.
System Skills: ā¢ Ability to type and enter data at an entry level. Entry level understanding of applicable systems.
ā¢ Understanding of the appropriate use and importance of related forms.
ā¢ Basic understanding and use of medical terminology.
ā¢ Basic comprehension of insurance types and referral process.
ā¢ Basic comprehension of registration and fiscal information.
ā¢ Knowledgeable and compliant with all hospital, State, and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA.
WORKING CONDITIONS: Hospital based ambulatory practice. Normal patient environments where there are some exposures to communicable diseases, unpleasant odors, needle, and blood products. HOSPITAL WIDE
RESPONSIBILITIES: Works within legal, regulatory, accreditation and ethical practice standards relevant to the position and as established by BWH/Partners; follows safe practices required for the position; complies with appropriate BWH and Partners policies and procedures; fulfills any training required by BWH and/or Partners, as appropriate; brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff.
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Additional Job Details (if applicable)
40 Hour, Monday - Friday, Rotating schedule
BWH Brookside Community Health Center
3297 Washington Street
Jamaica Plain
Compensation: The pay rate for this position starts at $20.00 per hour, with increases based on the candidate's years of experience.Ā
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Benefits: Medical, Dental, Vision, 403bĀ retirementĀ plan, tuition reimbursement,Ā discounted MBTA pass &Ā more!Ā Ā
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Step into a role where your work truly makes a difference every day!Ā As a vital member of our clinical operations team, youāll provide administrativeĀ supportĀ to ensure our practice runs smoothlyĀ andĀ efficiently.Ā In this dynamic, fast-paced role, youāll be the friendly face thatĀ playsĀ a key role in creating a positive, efficient, and compassionate environment for both patients and clinical staff.Ā Ā
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Remote Type
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Work Location
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Scheduled Weekly Hours
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Employee Type
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Work Shift
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Pay Range
$17.71 - $24.94/Hourly
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Grade
3
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EEO Statement:
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Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership ālooks likeā by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
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