Area Coordinator, Operations

The Residence Life department seeks an Area Coordinator, Operations, to serve as a live-in professional responsible for the vision and operation of multiple residential areas housing 400+ students and support an academically oriented environment while maintaining living conditions which promote student growth and personal development.

Residence Life Operations (30%)

• Oversee daily operations for three or more residential areas, including MCPHS-managed, shared Colleges of the Fenway (COF) facilities and other leased properties.
• Maintain accurate housing rosters, manage key distribution and access, and coordinate room changes across multiple residential communities.
• Manage departmental room change processes to ensure consistency and efficiency across Residence Life operations.
• Coordinate move-in and move-out processes for first-year, returning, and international students, including staffing, logistics, and communication.
• Oversee break housing operations, including late stays, early arrivals, and emergency housing.
• Manage emergency room assignments and related operational logistics.
• Support maintenance and updates to Residence Life web pages, social media platforms, and student-facing communications.
• Coordinate summer housing operations, including specialty accommodations, resident engagement initiatives, and Resident Assistant logistics.
• Manage off-campus housing resources through the Off Campus Partners platform and facilitate related educational programming.
• Oversee summer storage processes for Resident Assistant staff.

Staff Supervision & Development (20%)

• Supervise a team of 12 staff members across three or more residential areas, including a Graduate Assistant, 2 Senior Resident Assistants, and 10 Resident Assistants.
• Provide direct supervision, training, and ongoing support to Graduate Assistants and student staff through regular one-on-one meetings and professional development.
• Develop and implement onboarding, scheduling, payroll/timesheet, and operational procedures for student employees.
• Collaborate with practicum Graduate Assistants and campus partners to assess residential programming and student engagement initiatives.
• Coordinate Resident Assistant recruitment and selection processes, including application review, interview facilitation, rubric development, and candidate evaluation.
• Design and facilitate training related to equitable hiring practices, student supervision, and Residence Life operations.

Cross-Institutional Partnership (15%)

• Serve as a liaison for cross-institutional residential partnerships within the Colleges of the Fenway (COF) consortium, collaborating closely with partner institutions to support shared housing operations, student support, and residential community management.
• Coordinate joint staff training, policy orientation, and cross-institutional programming efforts with consortium partners.
• Collaborate with partner institutions on break operations, building transitions, and end-of-year turnover processes.

Community & Student Development (15%)

• Foster an inclusive residential community grounded in accountability, engagement, and student development.
• Support students in conflict resolution, self-advocacy, and connection to appropriate campus resources.
• Design and facilitate staff training sessions on topics including crisis response, conflict management, community development, professionalism, and student engagement.
• Develop programming resources and educational materials to support Resident Assistant success and resident learning outcomes.
• Create educational signage and communication materials related to residential policies, community standards, and conflict resolution.

Departmental Contributions (10%)

• Serve on departmental and university committees as assigned
• Represent the Office of Residence Life at Admissions and campus engagement events
• Coordinate building-wide programming and community engagement initiatives
• Assist with the design and procurement of departmental promotional materials and opening event resources
• Develop and implement roster verification procedures for fall, spring, and summer operations

Student Conduct & Emergency Response (10%)

• Serve as a hearing officer for alleged Student Code of Conduct violations, adjudicating cases and assigning appropriate outcomes.
• Participate in the Residence Life on-call rotation and respond to after-hours emergencies, crises, and student concerns, including evenings, weekends, and university breaks.
• Provide crisis support, case management, and referral to appropriate campus resources.
• Develop and facilitate staff training on crisis response, emotional intelligence, and bias response.
• Serve on the CARE Team and collaborate with campus partners to coordinate timely, holistic support for residential students.

Additional responsibilities may be assigned by supervisor.

Required:

• Master’s degree required; minimum of two years of post-graduate experience in residential life or student affairs
• Excellent interpersonal, written and oral communication skills.
• Ability to establish and maintain harmonious working relationships with members of the college community
• Strong organizational skills with demonstrated ability to manage multiple priorities, maintain attention to detail and meet deadlines
• Proficiency in Microsoft Office Suite and social media platforms; ability to learn and utilize data management systems
• Demonstrated ability to supervise and develop large, multi-building staff teams and manage complex operational logistics

Preferred:

• Familiarity with specialized or health science student populations.
• Experience using housing software to manage daily operational housing tasks
• Experience managing residential communities between multiple buildings and/or campuses

Physical Requirements:

• This is a live-in position; the Area Coordinator is required to reside in on-campus housing provided by the University.
• Regular movement between multiple residential buildings and campus offices is required
• Ability to stand, sit, and move between floors of buildings throughout the workday
• Ability to lift and carry up to 10–15 lbs. as needed for training and event logistics
• Normal range of vision and hearing (with or without correction)
• Ability to respond to after-hours emergencies as required by the on-call rotation schedule