BOUTIQUE SUPERVISOR

Responsibilities as an employee for La Maison du Chocolat

• Greet and welcome clients throughout all areas of the store.
• Provide clients with advice and knowledge that they may not have realized they needed, revealing the “genius of chocolate” and our creations.
• Make every client interaction a personal and seamless experience.
• Educate self and client on merchandise, promotions, policy, and services.
• Recommend items based on expert product knowledge and client preferences.
• Exhibit behaviors that support client satisfaction goals (KPIs)
• Follow and implement company policies and procedures.
• Maintain professional appearance and adherence to attendance/punctuality/timekeeping policies.
• Diligently record all client information for orders and ensure they are communicated/filed properly.
• Complete daily opening and/or closing duties.

Operational responsibilities:

· Oversee the “lifecycle” of our product, adhering to “best dates” positive and negative and ensuring the product is free of quality issues before being sold to clients.

· This “lifecycle” will include, but not limited to ensuring product in the negative has not passed its best by negative date(s) and reporting any issues to Management; ensuring product being pulled is reaching positive temperature properly, all product is checked for quality upon dating, product is dated to standard based on best by positive guidelines as well as extension guidelines as needed.

· Ensure all FIFO is being followed by team.

· Auditing all positive product to ensure that no product is being sold within the “10 days” before expiry date; reporting/suggesting adjustments to pulled quantities based on business trends.

· Ensure all the items used to handle “food” are properly cleaned and stored properly.

· Ensure high levels of cleanliness/hygiene when handling any product.

· Ensure availability of tastings for the team to prepare daily.

· Assist in the opening and closing of the registers when necessary.

· Foresee/monitor potential product surplus (prevention of loss/waste)

· Ensure that the selling floor/office is organized to promote efficiency and task readiness as well as minimize health and safety hazards.

· Ensure all opening/closing procedures are done to standard, especially where it pertains to: product pulling/readiness, restocking, tasting readiness, and product handling.

· Suggest selling strategies for "slow moving" stock, that may expire soon.

· Ensure associates are following procedures and policies and address any training/skill issues, especially those who are "new" or "new to process" (retraining).

· Ensure accuracy of store orders, inventory, and inventory movement (waste, transfer, etc.), and customer orders.

Key Skill sets to be used to fulfil the role successfully:

• Time Management
• Ability to manage time and tasks: tasks are done with urgency and with follow through/completion; tasking does not interfere with being available to customers during peak hours.
• Prioritizing key tasks daily, weekly, monthly for self and team ensuring everyone is “on track” to achieve the goal/task on time (aka “project management”).
• Agility to “pivot” if/when new priorities appear, staying organized to ensure time sensitive tasks/projects can be completed by yourself or with support from the team.
• Communicating with management team to ensure they are scheduling their own priority tasks and helping them organize/” protect” that time so all managers can complete their key tasks.
• Critical Thinking/Future-Oriented
• Take steps to suggest new processes to increase accuracy, efficiency, profitability, and decrease loss where the "status quo" can be challenged.
• Suggest new Standard Operating Procedures where needed that increase consistency of team/store growth in sales, safety, quality, and talent landscape.
• Be aware of industry trends/local events/or any other exterior factors that could influence sales traffic/requests to best prepare product to meet those demands.
• Adapt a "road to mentality" to be ready for future events or challenges in the areas of "people, product, and process" such as major selling periods/peaks/events (product readiness for revenue).
• Attention to Detail/Situational Awareness.

Physical Abilities:

• Able to lift up to 35lbs safely; climb/descend a ladder; climb/descend stairs with a "reasonable" (safe) load to carry; bend/crouch; work within a walk-in fridge/freezer with appropriate outerwear provided